Operations Team Leader
4 settimane fa
Sr Central Flow Lead, AU/SG Central Flow
Do you have a passion for diving deep into data and crunching numbers? It’s always DAY ONE on this team and as such we look for ways to keep setting the bar higher. The Central Flow Lead is responsible for managing volume and workflow of multiple Fulfillment Centers (FCs) from a remote centralized location. This position requires the candidate hired to work a mandatory night shift schedule and, if necessary, odd or long hours.
Be responsible for communication of workflow status with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work.
Act as an advisor to the FC operations and senior operations team based on their holistic view of work flow throughout the FC.
Facilitate communication between multiple areas of the operation.
Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations.
Manage flow settings for multiple process paths in outbound operations for multiple Fulfilment Centers based on shift plan.
Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management.
Execute outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner.
Execute and develop shift plans based on FC operational requirements and adjust as variables change.
Bachelor's degree
Speak, write, and read fluently in English
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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