Program Manager II,

Job ID: 3152486 | Amazon.com Services LLC Are you a passionate, self‐starting Program Manager interested in facilitating Alpha, Beta, and Delta testing for products designed to reduce crime in neighborhoods? Ring is looking for a Program Manager who is customer obsessed, has a bias for action, and wants to learn and be curious. You will join the Ring Insights Team in supporting our product team in managing highly successful Alpha, Beta, and Delta tests that bring new products to market. In this role, you'll leverage AI‐powered analytics tools to accelerate data processing and surface insights from user feedback at scale, while applying your strategic thinking and stakeholder relationship management skills to drive successful product launches. This is an opportunity to combine AI‐enhanced efficiency with human‐centered research expertise to amplify your impact. Key Job Responsibilities - Drive simultaneous Alpha and Beta testing programs by deploying AI‐driven test scenario generation and anomaly detection systems to identify edge cases across hardware, firmware, software, and mobile applications, while applying human judgment to prioritize critical issues and balance risk against launch timelines. - Collaborate with Product Management to gain deep product knowledge and leverage AI‐powered content analysis tools to automatically generate targeted test scenarios and adaptive user feedback surveys, while exercising strategic thinking to ensure alignment with product vision and customer needs. - Strategically recruit and manage global test participants to ensure diverse representation across target markets and user personas. - Monitor and optimize worldwide tester engagement through AI‐based predictive models that forecast participant churn, automatically trigger personalized re‐engagement workflows, detect device connectivity issues, and surface participation anomalies, while using human judgment to interpret behavioral patterns and craft meaningful interventions. - Leverage AI‐powered analytics tools to process survey results and user feedback at scale, automatically categorize sentiment, identify emerging themes, and flag critical issues in real time, while applying human judgment to interpret nuanced insights, validate AI‐generated patterns against qualitative context, and translate findings into actionable product recommendations that balance technical feasibility with customer impact. - Synthesize AI‐generated trend reports with qualitative customer insights and cross‐functional stakeholder input to develop comprehensive recommendations, using machine learning models to surface non‐obvious correlations and predict feature impact, while exercising critical thinking to balance data‐driven insights with strategic business context, organizational constraints, and long‐term vision. - Coordinate seamlessly with worldwide stakeholders and cross‐functional teams across multiple time zones, navigating complex organizational dynamics and building trusted relationships. - Maintain strict compliance with Amazon's Prototype Security protocols and Trade Compliance regulations, exercising human judgment on ambiguous compliance scenarios. - Monitor and assess competitive landscape, market dynamics, and emerging industry trends to advocate on behalf of the customer. - Partner strategically with worldwide shipping teams to establish clear delivery timelines, provide early tracking information, and maintain efficient communication channels, ensuring test products reach global participants by target in‐hand dates for synchronized program launch. - Exercise critical thinking to resolve conflicts between AI recommendations and real‐world constraints, making judgment calls that balance competing priorities across quality, timeline, and resource considerations. About the Team The Ring Insights organization, founded in 2017, is a growing group of customer obsessed individuals. Our work and workstreams center around identifying customer needs and advocating for them through Alpha, Beta, and Delta Testing. We're actively evolving our capabilities by integrating AI‐powered analytics and automation tools to drive deeper insights at scale while significantly reducing manual overhead. This transformation enables our team to process larger volumes of user feedback, identify patterns across global test populations more quickly, and generate data‐driven recommendations faster than ever before. By leveraging AI to handle repetitive analytical tasks and accelerate reporting, our team members can focus their expertise on building meaningful relationships with stakeholders, applying contextual judgment to complex scenarios, and translating insights into strategic product recommendations. Basic Qualifications - 3+ years of program or project management experience. - 3+ years of defining and implementing process improvement initiatives using data and metrics. - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL. - Experience using data and metrics to determine and drive improvements. - Experience working cross‐functionally with tech and non‐tech teams. - Experience working with or evaluating AI systems. Preferred Qualifications - 3+ years of driving end‐to‐end delivery, and communicating results to senior leadership. - 3+ years of driving process improvements. - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization. - Experience building processes, project management, and schedules. - Experience in Alpha/Beta testing for both hardware and software products. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‐related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‐on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr