Desktop Support Engineer
2 settimane fa
Work type: FTE Language: English, Local C1, B2 JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years' experience in Windows Desktop support. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills Bachelor's Degree or equivalent in Computer Science or related field. CompTIA A, Microsoft Certified Professional (MCP) or better. Minimum of 2-3 years of IT experience. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA's. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support. .
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Desktop Support Engineer
2 settimane fa
Piemonte, Italia Tech Zone LLC A tempo pienoLanguage: English, Local C1, B2 Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and...
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Desktop Support Specialist
3 settimane fa
Piemonte, Italia Tech Zone LLC A tempo pienoWork type: Backfill Contract type: B2B Language: Local C1 or B2 JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to...
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Deskside Support Technician
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Piemonte, Italia Sharp Brains Recruitment A tempo pienoSkill SetDeskside Support Technician Level 1 PositionFull Time Employment (FTE) LocationPadua, Italy ContractB2B / Freelance LanguageEnglish & Italian (B2 Certified) Key ResponsibilitiesProvided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. Handled IMAC activities (Install,...
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Remote Full-Stack Ai Engineer — Ship Production Features
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Milan Field IT Technician — Deskside Support
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Piemonte, Italia Hemmersbach A tempo pienoA leading IT infrastructure service provider is looking for a Field IT Technician in the Milan area. The candidate will provide on-site IT desktop and end-user support, addressing hardware and software issues, and coordinating repairs. This role requires experience in IT support, diagnostic capabilities, and proficiency in both English and Italian. A valid...
