Customer Support Specialist
3 settimane fa
Multi-Wing is a fast-growing, multinational company at the forefront of the ventilation and HVAC industry . With a strong focus on innovation, operational excellence, and customer satisfaction, we serve a wide range of industrial applications worldwide.
We are strengthening our Customer Support Team in Italy and are looking for a Customer Support Specialist – Order Fulfillment & Logistics to join our 2-person team managing customer-facing logistics and documentation. This is a key role responsible for ensuring seamless communication and execution from the moment a customer sends a purchase order to the successful delivery of goods — ideal for a service-minded, detail-oriented professional with a logistics flair and a passion for operational coordination.
As a Customer Support Specialist , your main responsibilities will include:
Managing the end-to-end order fulfillment process , from PO reception to final shipment.
Coordinating shipment planning and execution with carriers and freight partners, ensuring on-time delivery.
Preparing and handling all shipping documentation , including customs paperwork for international deliveries.
Monitoring and resolving issues related to deliveries, shipment delays, or customer complaints with a proactive approach.
Collaborating cross-functionally with the warehouse, logistics, sales, and finance teams to streamline customer service operations.
Using ERP and CRM systems to manage workflows and keep detailed, accurate records.
You’ll work alongside a high-performing team with a shared commitment to service excellence.
A permanent position in a growing international company with a global footprint.
A collaborative and dynamic work environment where your contributions matter.
The chance to work in a purpose-driven team that values innovation and customer success.
Proven experience (3+ years ) in customer support, logistics coordination, or supply chain operations , preferably in an industrial or manufacturing setting.
Fluent proficiency in both English and Italian, at a professional level.
Proficiency in Microsoft Office; experience with Microsoft Dynamics 365 (D365) or similar ERP systems is a plus.
Proficiency in additional languages: German and/or French are considered strong assets.
Knowledge of international shipping procedures , customs documentation , and Incoterms .
Prior experience in customer logistics or post-order customer service roles.
Submit your CV in English and include a brief cover letter explaining why you're a great fit for this role.
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