Data Center Operations Manager

1 settimana fa

Milano, Italia Amazon A tempo pieno

Job ID: 2848978 | Amazon Data Services, Inc.

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:

  • Prioritize and assign trouble tickets to data center technicians and operators
  • Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
  • Develop Career Paths for the employees and make updates in our internal tools
  • Recruit and train data technicians to ensure appropriate staffing levels
  • Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement, and hardware logistics
  • Fast learn or act as the subject matter expert across all aspects in data center operations
  • Ensure all operational KPIs and metrics are being measured and met
  • Inspire and guide improvement in team process, technology innovation, and automation
  • Manage Large Scale Events (outages) and act as the call leader
  • Manage and improve the work-flows and throughput for data center operations
  • Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
  • Maintain the on-call schedule coordinating absence and vacations
  • Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

A day in the life

Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level.

The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware, and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.

About the team

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

  • A Bachelor's degree or 4+ years of professional or military experience in an IT related field.
  • 2+ years of experience managing people in a technical environment.
  • 2+ years experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7.
  • 2+ years of experience with Networking, or Computer hardware.

PREFERRED QUALIFICATIONS

  • In-depth knowledge of Linux systems administration.
  • Networking experience and knowledge of cabling best practices.
  • In-depth hardware architectures knowledge and troubleshooting experience.
  • Experience with system management tools and client/server environments.
  • Technical writing experience.
  • Prior project management experience.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

#J-18808-Ljbffr

  • Data Center Operations Manager

    1 settimana fa

    Milano, Lombardia, Italia Mygwork A tempo pieno

    About MygworkMygwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.This role is with Amazon, a company that values diversity and inclusivity in the workplace.About the RoleWe are seeking an experienced Data Center Operations Manager to join our team in Milan. As a key member of our engineering...

  • Data Center Operation Manager, Data Center Operations

    1 mese fa

    Milano, Italia Amazon A tempo pieno

    Data Center Operation Manager, Data Center Operations AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers...

  • Data Center Operations Specialist

    3 settimane fa

    Milano, Lombardia, Italia Amazon Data Services Italy S.R.L. A tempo pieno

    Company Overview: Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. As a pioneer in cloud computing, we continuously innovate to provide our customers with the highest standards of safety and security while ensuring seamless access to innovative services.About the Job: We are looking for skilled Data Center...

  • Data Center Operations Manager

    6 mesi fa

    Milano, Italia Amazon Data Services Italy S.R.L. A tempo pieno

    An engineering degree or equivalent. - 5+ years of relevant engineering experience managing large scale services. - At least 3 years building strong, successful technical teams in a similar culture. - Prior ownership of the operation of a mission-critical team and/or product. - Ability to consistently deliver results despite competing priorities and...

  • Data Center Operations Manager

    1 settimana fa

    Milano, Italia Amazon A tempo pieno

    Job ID: 2848989 | Amazon Data Services, Inc. AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers...

  • Data Center Operations Manager

    1 settimana fa

    Milano, Italia Amazon A tempo pieno

    Job ID: 2848989 | Amazon Data Services, Inc. AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers...

  • Data Center Operations Specialist

    1 settimana fa

    Milano, Lombardia, Italia Amazon A tempo pieno

    About the Role: We are seeking a skilled Data Center Technician to join our expanding Infrastructure Operations team. As a key member of the Data Center Operations (DCO) team, you will oversee the operation and maintenance of IT infrastructure and hardware for data centers in AWS Cloud regions.

  • Data Center Operations Manager

    1 settimana fa

    Milano, Italia Amazon A tempo pieno

    Job ID: 2849001 | Amazon Data Services, Inc. AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers...

  • Data Center Operations Manager

    1 settimana fa

    Milano, Italia Amazon A tempo pieno

    Job ID: 2849001 | Amazon Data Services, Inc. AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers...

  • Data Center Operations Manager

    1 settimana fa

    Milano, Italia Amazon A tempo pieno

    Job ID: 2849001 | Amazon Data Services, Inc. AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers...

  • Data Center Operations Manager

    1 settimana fa

    Milano, Italia Amazon A tempo pieno

    Job ID: 2848989 | Amazon Data Services, Inc. AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers...

  • Data Center Operations Manager

    1 settimana fa

    Milano, Italia Amazon A tempo pieno

    Job ID: 2848989 | Amazon Data Services, Inc.AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have...

  • Data Center Operations Manager

    1 settimana fa

    Milano, Italia Amazon A tempo pieno

    Job ID: 2849001 | Amazon Data Services, Inc.AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have...

  • Data Center Technician, Data Center Operations

    1 mese fa

    Milano, Italia Amazon Data Services Italy S.R.L. A tempo pieno

    Minimum Requirements: Completed formal education/apprenticeship or training in IT related field Experience with computer hardware troubleshooting and repair Fluency in English and (EU) Driving license AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the...

  • Data Center Technician, Data Center Operations

    1 mese fa

    Milano, Italia Amazon Data Services Italy S.R.L. A tempo pieno

    Minimum Requirements: Completed formal education/apprenticeship or training in IT related field Experience with computer hardware troubleshooting and repair Fluency in English and (EU) Driving license AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who...

  • Data Center Operations Manager

    1 settimana fa

    Milano, Italia Amazon A tempo pieno

    Job ID: 2848978 | Amazon Data Services, Inc. AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers...

  • Data Center Operations Manager

    1 settimana fa

    Milano, Italia Amazon A tempo pieno

    Job ID: 2848978 | Amazon Data Services, Inc. AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers...

  • Data Center Operations Manager for Global Infrastructure

    1 settimana fa

    Milano, Lombardia, Italia Amazon A tempo pieno

    **Job Overview**We are seeking a highly skilled Data Center Operations Manager to oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our data centers. This role will be based in the Greater Milan area, with flexibility to travel to other locations within the EMEA region.**Responsibilities**Oversight of the daily...

  • Data Center Operations Manager

    1 settimana fa

    Milano, Italia Amazon A tempo pieno

    Job ID: 2849004 | Amazon Data Services, Inc. AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers...

  • Data Center Operations Manager

    1 settimana fa

    Milano, Italia Amazon A tempo pieno

    Job ID: 2849004 | Amazon Data Services, Inc. AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers...