Operations Manager, Customer Fulfillment

22 ore fa

Rieti RI, Provincia di Rieti; Lazio, Italia Amazon Tempo pieno

Overview

In this role you lead a team of Area Managers at an Amazon Fulfilment Centre, driving operational excellence to meet performance targets. You orchestrate shifts, partner with HR, Finance, Safety and Security, and design site-wide initiatives to improve safety, quality and productivity. You will mentor managers, influence cross-functional teams, and shape daily operations to support fast, reliable customer fulfilment in a dynamic logistics environment. This is a chance to impact how we scale operations and deliver value across regions.

Retribuzione / Benefits

  • competitive salary
  • stock units
  • site performance-related pay
  • employee discount
  • statutory benefits
  • diverse and inclusive culture

Responsabilità

  • Manage and develop a team of Area Managers
  • Lead operational teams on a shift, addressing issues and improving site performance
  • Analyse shift performance against business objectives and implement improvement actions
  • Collaborate with HR, Finance, Health and Safety, and Security
  • Design and deliver site-wide initiatives to enhance operational performance

Requisiti fondamentali

  • Degree
  • Experience in people and stakeholder management
  • Advanced proficiency in English; intermediate proficiency in the local language
  • Experience using data or anecdotes to influence business decisions
  • Experience in production and supply chains
  • Ability to lead large, diverse teams in fast-paced logistics/distribution/manufacturing environments
  • Strong communication skills (verbal and written)
  • Ability to manage details, perform root cause analysis, and analyze generated data
  • Willingness to relocate if necessary
  • Willingness to work shifts including weekends in a 7/365 environment
  • strong communication (verbal and written)
  • leadership and mentoring
  • change readiness
  • data analysis
  • root cause analysis
  • Lean, Six Sigma and Kaizen (preferred)