Pracownik w dziale obsługi klienta

At Cora, we're building the first AI-powered Operations Management Platform for the hospitality industry. We help hospitality teams simplify operations, reduce friction, and deliver better guest experiences — effortlessly. We believe work should feel like great hospitality: smooth, human, and actually enjoyable. We're growing fast — and that means a lot of new hotels to bring on board, properly. We're looking for a Customer Success Specialist to own the moment that matters most: the first weeks after a property joins Cora. You'll set up new hotels, train their teams, and make sure Cora actually gets used — by housekeepers, maintenance staff, and front office people who often have never worked with a management tool before. Then you'll stay with those accounts: watching adoption, solving friction, spotting where Cora can do more for them. Here's the thing: the best person for this job has worked in a hotel. If you've spent a year at reception, you already know what a stressful check-in looks like, why the housekeeping report is always late, and how a GM talks. That's knowledge we can't teach — everything else, we can. Direct hospitality experience — even just 1 year at reception, front office, or guest relations. Fluent Italian and English. Spanish is a strong plus. You don't need a technical background; No previous SaaS or Customer Success experience required. Own the onboarding of new properties end to end: setup, configuration, staff training, first weeks of usage Run training sessions on site and remotely, in Italian, English, and Spanish Monitor adoption across your accounts and step in before a customer goes quiet Be the go-to contact for your properties — the person they actually want to call Collect and structure customer feedback, and bring it to the product team Help us build the onboarding playbook: you'll shape how we do this, not just execute it How a B2B SaaS company works from the inside — product, sales, success Customer success methodology: onboarding, adoption metrics, retention, expansion How to read data and turn it into a conversation with a client Account management and commercial skills that transfer anywhere How a product gets built, and how customer feedback actually changes it You know hospitality operations from the inside. Here you turn that into a tech career — without giving up the part you're good at. A young, smart, and supportive team, with direct access to the founder (ex GM @ Accor) Flexible working setup Permanent contract at the end of the apprenticeship, and a real career track: Specialist
- Customer Success Manager
- Senior CSM / Account Management. RAL €25–28K, based on experience If you've worked in a hotel and you've always thought "there has to be a better way to run this" — that's exactly what we're building.