Sales Consultant

Natuzzi - we are searching for Interior Design Sales Consultant for our Natuzzi Italia Store in Milan, via Durini

NATUZZI ITALIA SALES CONSULTANT:

Short Role Description:

Natuzzi Italia takes pride in fostering a work environment that is based on respect, honesty and enthusiasm. A Company that exceeds expectations in every step, from showroom presentation, through the phases of the Selling Ceremony, until the delivery of the product to customers, with a dedicated follow-up. A Company that offers opportunities to succeed, to learn and to grow

Our Sales Consultant are trained retail expert, acting as “Ambassador” of our Brand, our Products, our Values and Harmony; professionals with a design background, who are passionate about luxury home furnishings and a strong customer oriented attitude.

The Sales Consultant will be the face of our Company; the main objective is to generate sales, using all possible leverages, while transmitting his/her passion for design, luxury, harmony, and product knowledge. The aim is to guarantee an excellent and impeccable winning customer shopping experience. The related performances are measured by the store sales growth and other specific KPI’s.

Main Responsibilities:

Sales Budget

Achieve Store’s sales goals defined by the Store Manager; maximize the conversion rate; generate and manage quotations, and enhance their conversion in confirmed orders; establish a professional relationship that result in increased sales & repeat business; provide support for the development of Trade & Designer business.

Customer Experience:

• Manages each visitor through the application of Brand sales ceremonies;
• Welcomes and understands the customer’s needs to ensure a unique customer experience;
• Communicates the Brand values, qualities, and advantages of the product (Story Telling, Product Story);
• Use the sales tools (material samples, digital tools, dedicated brochure, catalogue);
• Collects customer / prospect profiling data in a discreet and informal way;
• Successful sale conversions
• Cross Selling / Upselling;
• Promote Total Living
• Manages the quotation and follows up with prospects;
• Closes the sales process and prepares the reason why for a new customer visit;
• Collects the profiling data of each visitor (prospects and customers) as required in the selling ceremonies, in order to feed the customer analytics and the CRM / retargeting strategy
• Guarantee the respect of the brand image in the store (respecting the visual merchandising standards) through direct and continuous interventions);
• Provides after-sales support to Customers
• Follow the dress-code guidelines.

Job profile:

• With a background in Interior Design /Architecture education;
• Previous experience (min 3-5 years) as Sales in Furnishing Companies (PREFERRED); or in Luxury, Retail and Fashion Brands;
• Experience in relationship with A&D - Architects and Designers;
• Ability to use and promote sales tools to support sales (eg creation of renderings);
• Capacity to use Interior Designing Tools;
• English fluent
• Experience with a POS system and proficient with MS Office software;
• A general good standing. Outstanding negotiating and communication skills;
• Ability to conduct the Selling Ceremony while keeping a strong focus on increasing the conversion rate, with the objective to transform visitors into buying clients;
• Team work spirit;
• Business Oriented. Ability to analyse sales results.

Work details:

• Work hours: Full Time, Permanent contract
• Work location : via Durini (Milan)
• Salary: Fixed salary (as indicated in the range), plus a very competitive Incentive Scheme with sales commissions &lt