Assistant Concierge

14 ore fa

Provincia di Venezia, Italia Four Seasons Hotels Ltd A tempo pieno

Assistant Head Concierge page is loaded## Assistant Head Conciergelocations: Venicetime type: Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. It comes from our belief that life is richer when we truly connect to the people and the world around us.**Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.**About the Role**The Assistant Head Concierge supports the Head Concierge in delivering exceptional guest experiences and acts as a key liaison between guests and the hotel. This position assists in overseeing Concierge operations, ensuring personalized, anticipatory service that reflects Four Seasons standards of warmth, efficiency, and local expertise.**What You Will Do*** Assist in coordinating all Concierge operations, including Airport Greeters, Limousine Drivers, and guest service requests. Ensure the prompt and professional handling of guest messages, mail, packages, flowers, and other deliveries.* Ensure timely and professional handling of guest messages, mail, packages, flowers, and other deliveries.* Maintain strong knowledge of local attractions, dining, theatre, arts, cultural events, and leisure activities to provide expert recommendations and arrange tickets, tours, and reservations.* Develop and maintain close rapport with frequent and VIP guests, ensuring that their preferences and expectations are consistently met and communicated to the Reservations and Front Office teams.* Collaborate closely with the Front Desk, Reservations, Concierge and Bell Staff, to ensure seamless guest arrivals and departures.* Lead, train, and motivate the Concierge team to deliver intuitive, guest-focused service at all times. **What You Bring*** 3–5 years of experience in a senior Concierge role within a luxury hotel environment.* Deep passion for hospitality and exceptional customer service.* A professional, poised, and polished presence that embodies the spirit of service excellence.**What We Offer*** Competitive Salary, wages, and a comprehensive benefits package* Excellent Training and Development opportunities* Employee Discount for stays at any Four Seasons worldwide* Complimentary Dry Cleaning for Employee Uniforms* Complimentary Employee Meals**Schedule & Location*** Full-time position based at Hotel Danieli, Venice* Flexibility to work weekends and holidays as needed.* You must possess the legal right to work in Italy and have fluency in English and Italian.Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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