Director of Data

Director, Account Management – Onshape

Location:
UK (Remote/Hybrid) Milan, Italy (Hybrid) Paris or Toulouse, France (Hybrid) Onshape, a PTC SaaS business, is transforming product development with the world’s leading cloud-native CAD and Product Development platform. Built for today’s distributed engineering teams, Onshape combines CAD, PDM, collaboration, and analytics in a single SaaS environment, helping companies accelerate innovation while eliminating the limitations of legacy desktop solutions. As Director, Account Management, you will lead strategic customer growth across a portfolio of Onshape’s largest and most valuable accounts. You will be responsible for driving retention, expansion, and long-term customer success while building executive-level relationships with engineering, product development, and operations leaders. This is a highly strategic role focused on growing recurring revenue, expanding platform adoption, and ensuring customers realize measurable business value from their investment in Onshape. You will be part of a high-performing international sales organization and work closely with Customer Success, Technical Services, Strategic Sales, Marketing, and Product teams. You will serve as a trusted advisor to customers while influencing Onshape’s continued growth across EMEA. Own a portfolio of key enterprise and strategic accounts. Drive net revenue retention through upsell, cross-sell, and expansion opportunities. Identify new business units, geographies, and use cases within customer organizations. Executive Relationship Management Build trusted relationships with senior technical and business stakeholders. Conduct regular executive business reviews focused on value realization and strategic outcomes. Position Onshape as a critical platform supporting digital transformation and product development initiatives. Drive forecasting accuracy and pipeline visibility through Salesforce. Customer Advocacy & Retention Partner closely with Customer Success to maximize adoption and customer outcomes. Champion customer feedback internally to improve the customer experience. Partner with Technical Services on complex customer solutions. Collaborate with Marketing on account-based programs and customer advocacy initiatives. Work closely with Sales leadership to ensure coordinated territory and account planning. Exceptional executive presence and communication skills. Strong consultative selling and relationship management capabilities. Commercially driven with strong forecasting and pipeline management discipline. Highly collaborative, accountable, and customer focused. Experience ~8+ years of experience in enterprise account management, strategic sales, customer success, or related roles. ~ Experience managing complex, multi-stakeholder enterprise relationships. ~ Experience in CAD, PLM, Product Development, Engineering Software, Manufacturing Technology, or related industries is strongly preferred. ~ Experience working with executive-level buyers and decision makers. ~ Fluency in English and Italian Net Revenue Retention (NRR) Customer Adoption and Utilization Metrics Executive Relationship Strength Customer Satisfaction and Advocacy Help shape the future of cloud-native product development. Work with some of the most innovative engineering organizations worldwide. Join a fast-growing SaaS business within PTC. Collaborate with talented colleagues across Sales, Customer Success, Product, and Technical Services. Make a direct impact on customer growth and business success.