Deputy Manager Customer Experience and Sales

3 settimane fa

Settimo Torinese TO, Italia PVH Corp. A tempo pieno

Deputy Manager Customer Experience and Sales - Tommy Hilfiger Settimo Torinese (sost. maternità) page is loaded Deputy Manager Customer Experience and Sales - Tommy Hilfiger Settimo Torinese (sost. maternità) Apply locations Tommy Hilfiger Settimo Torinese (Outlet) time type Full time posted on Posted 27 Days Ago job requisition id R43506

Design Your Future at PVH

Deputy Manager Customer Experience and Sales - Tommy Hilfiger Settimo Torinese (sost. maternità)

e part of an iconic story.

PVH is the growth platform forCalvin KleinandTOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+. 

The Team

The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.

The Position

Reporting to the District Manager, the Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.

  • Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.

  • Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.

  • Train and coach the team on standards, including customer service, product placement, and efficient time management.

  • Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.

  • Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.

  • Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.

  • Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.

  • Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.

  • Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.

  • Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.

  • Provide recommendations for action based on the analysis of sales performance.

The Ideal Candidate

  • University Degree in Economics or related studies

  • At least 2 years’ experience in similar role within structured environment

  • Highly developed business acumen

  • Ability to take a 'big picture' view of a situation

  • Good communication and collaboration skills and abilities

  • Highly detail oriented and organized in work

  • High level in local language and in oral as well as written English communication

Be valued.
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.

  • Balance – Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You’ll get the freedom to choose the hybrid setup and working hours that benefit you.

  • Health & Wellbeing – wellbeing programs, premium subscription to headspace, volunteering programs.

  • Develop – PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.

  • Be at the forefront – stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts

Be part of it.

PVH Europe and ourbrands,TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.


About Us

We are brand builders who focus our passion and creativity to build Calvin Klein and Tommy Hilfiger into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector.

#J-18808-Ljbffr

  • Deputy Manager Customer Experience And Sales

    3 giorni fa

    Settimo Torinese, Italia Pvh Corp A tempo pieno

    Design Your Future at PVH Deputy Manager Customer Experience and Sales - Tommy Hilfiger Settimo Torinese (sost. maternità) e part of an iconic story. PVH is the growth platform for?Calvin Klein?and?TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever...

  • Deputy Manager Customer Experience And Sales

    3 settimane fa

    Settimo Torinese, Italia Pvh Corp. A tempo pieno

    Deputy Manager Customer Experience and Sales - Tommy Hilfiger Settimo Torinese (sost. maternità) page is loaded Deputy Manager Customer Experience and Sales - Tommy Hilfiger Settimo Torinese (sost. maternità) Apply locations Tommy Hilfiger Settimo Torinese (Outlet) time type Full time posted on Posted 30+ Days Ago job requisition id R43506 Design Your...

  • Deputy Manager Customer Experience And Sales

    2 settimane fa

    Settimo Torinese, Italia Pvh Corp. A tempo pieno

    Design Your Future at PVH Deputy Manager Customer Experience and Sales - Tommy Hilfiger Settimo Torinese (sost. maternità)e part of an iconic story. PVH is the growth platform for?Calvin Klein?and?TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before,...

  • Ce Apac Customer Experience and Business

    7 giorni fa

    San Mauro Torinese, Italia APAC A tempo pieno

    **Job Description**: COMPANY PROFILE: PRIMARY FUNCTION: The Customer Experience team is focused on fostering a Customer Centric mindset by defining and executing the Global Customer Experience strategy, identifying key CX metrics for tracking experience quality, satisfaction, and loyalty through all the different steps of the Customer Journey. The role of...

  • Service Manager

    4 settimane fa

    Settimo Torinese, Italia WALL STREET ENGLISH A tempo pieno

    Role Profile **Service Manager** **Wall Street English** The world is full of people who have dreams - dreams of a successful career, dreams about moving abroad, dreams about traveling to far off places. At Wall Street English, we help people realize their dreams. We teach English. By learning English, a door of opportunity opens up for people. By...

  • Store Manager

    4 settimane fa

    Settimo Torinese, Italia AXL Spa - Agenzia per il lavoro A tempo pieno

    AxL Spa - Business Unit di Galliate - ricerca e seleziona per rinomata azienda del settore fashion: **STORE MANAGER - SETTIMO TORINESE** La risorsa dovrà svolgere le seguenti attività: - Gestire e motivare un team di venditrici esperte, con l'esempio e con azioni di formazione mirata; - Assicurare l'eccellenza nella customer experience; - Mettere in...

  • Sales Associate

    2 giorni fa

    Settimo Torinese, Italia Skechers A tempo pieno

    Nel ruolo di Sales Associate in Skechers lavorerai con il resto del team di negozio per fornire un'accoglienza e un servizio clienti eccellenti al fine di raggiungere gli obiettivi di vendita. Contribuirai a rendere la visita ai nostri negozi un'esperienza eccezionale, diventando un esperto dei prodotti Skechers e un ambasciatore del marchio. Con stipendi...

  • Trainee

    2 giorni fa

    Settimo Torinese, Italia Skechers A tempo pieno

    I nostri Tirocini per Sales Associates sono volti a formare giovani talenti in ambito Retail, ecco cosa impareranno i tirocinanti: Entrando a far parte del mondo Skechers, impareranno come far vivere ai nostri clienti una favolosa shopping experience. Supporteranno i clienti nella vendita dei nostri fantastici prodotti spiegandone caratteristiche e...

  • Sales Manager

    4 settimane fa

    Settimo Milanese, Italia Umana spa A tempo pieno

    Per azienda cliente nella zona di MILANO cerchiamo:_ **_ Sales Manager - Piattaforme Digitali_**- **_ Attività_** - _ identificare e qualificare i potenziali clienti;_ - _ creare e mantenere relazioni con i principali decision maker;_ - _ presentare e dimostrare le nostre soluzioni tecnologiche per le risorse umane ai potenziali clienti;_ - _ negoziare e...

  • Stage Sales Associate

    3 settimane fa

    Settimo Torinese, Italia Pvh Corp. A tempo pieno

    Stage Sales Associate - Calvin Klein page is loaded Stage Sales Associate - Calvin Klein Apply locations Calvin Klein Settimo Torinese (Outlet) time type Full time posted on Posted 30+ Days Ago job requisition id R41883 Design Your Future at PVH Stage Sales Associate - Calvin KleinPVH nasce nel 1881 fino a diventare un'azienda internazionale con un fatturato...

  • Spare Parts

    4 settimane fa

    Settimo Milanese, Italia Satisloh A tempo pieno

    Spare Parts & Pricing Specialist (m/f/d) June/26/2023 Are you detail-oriented with a passion for supply chain management and sales pricing? For our team in Settimo Milanese (Italy), we are looking for a Spare Parts and Pricing Specialist (m/f/d). Your Responsibilities Support the global aftermarket organization with technical and organizational...

  • Assistant Store Manager

    3 giorni fa

    Settimo, Italia LUISA SPAGNOLI S.P.A. A tempo pieno

    L'Assistant Store Manager incarna lo stile e i valori del Brand.Ricerchiamo persone che si distinguano per professionalità, attenzione ai dettagli e conoscenze tecniche.Attività principaliAffiancare e supportahre la SM nella gestione e coordinamento di tutto lo staff per raggiungere gli obiettivi commerciali assegnati Garantire l’allineamento del...

  • Addetto Sales and Booking Per Agenzia Specializzata

    4 settimane fa

    Settimo Milanese, Italia Soluzione Lavoro Turismo sas A tempo pieno

    Soluzione Lavoro Turismo è una società che si occupa dell'attività di ricerca e selezione, proprietaria anche del sito LavoroTurismo. Lavoriamo esclusivamente nei settori dell'Ospitalità, della Ristorazione e del Turismo, con competenza e serietà. Abbiamo rapporti corretti e trasparenti, nella tutela dei dati personali e dei diritti sia delle persone...

  • Sales Assistant

    1 mese fa

    Settimo Torinese, Italia Facis spa A tempo pieno

    Facis S.p.A. è una storica e importante azienda italiana, operante dal 1932 nel settore dell’abbigliamento uomo. Il nostro brand è sinonimo di stile, qualità, eleganza motivo per il quale i talenti che noi ricerchiamo sono gli ambasciatori dei nostri valori. Con entusiasmo, dedizione, passione, competenza e professionalità accompagniamo e aiutiamo il...

  • Project Manager

    4 settimane fa

    Borgaro Torinese, Italia Vigel SPA A tempo pieno

    Since our establishment in 1947, Vigel has remained at the forefront of cutting-edge manufacturing technologies. With a global presence, our three production facilities in Torino (Italy), Pune (India), and Jintan (China), coupled with an extensive sales and service network across the UE, US, Mexico, and China, reflect our commitment to serving customers...

  • sales associate

    2 settimane fa

    Settimo Torinese, Piemonte, Italia Skechers A tempo pieno

    Descrizione del lavoroI nostri Sales Associates:• Offrono una shopping experience fantastica salutando ogni cliente e facendo conoscere il marchio Skechers• Vendono ai clienti i nostri fantastici prodotti spiegando loro caratteristiche e vantaggi e consigliando calzature e accessori che soddisfano e superano i loro desideri• Prevengono le perdite e...

  • Disegnatore Meccanico

    2 settimane fa

    Settimo Torinese, Italia Manpower Italia A tempo pieno

    Job summary Design engineer for special machinesExperience with design tools such as Catia V5 and SolidworksWork on projects for machine, plant, and steel structure design Job seniority: entry level Responsibilities • Create designs for machines, plants, and steel structures• Use CAD software such as Catia V5, Solidworks, Unigraphics, and AutoCAD•...

  • Store Manager

    4 settimane fa

    Settimo Torinese, Italia Real Fashion & Home A tempo pieno

    Siamo un’impresa emergente nel settore Retail, attiva nel settore accessori e complementi di arredo. Per supportare una veloce crescita degli organici, associata soprattutto ad un piano importante di apertura di nuovi store in Lombardia nella fattispecie per il nostro nuovo store di SETTIMO TORINESE (TO) - C/C SETTIMO CIELO RETAIL PARK, cerchiamo: -...

  • Sales Assistant

    4 settimane fa

    Settimo Torinese, Italia Facis spa A tempo pieno

    Facis S.p.A. è una storica e importante azienda italiana, operante dal 1932 nel settore dell’abbigliamento uomo. Il nostro brand è sinonimo di stile, qualità, eleganza motivo per il quale i talenti che noi ricerchiamo sono gli ambasciatori dei nostri valori. Con entusiasmo, dedizione, passione, competenza e professionalità accompagniamo e aiutiamo il...

  • Sales Assistant

    4 settimane fa

    Settimo Torinese, Italia Facis spa A tempo pieno

    Facis S.p.A. è una storica e importante azienda italiana, operante dal 1932 nel settore dell’abbigliamento uomo. Il nostro brand è sinonimo di stile, qualità, eleganza motivo per il quale i talenti che noi ricerchiamo sono gli ambasciatori dei nostri valori. Con entusiasmo, dedizione, passione, competenza e professionalità accompagniamo e aiutiamo il...