Head of Industrial Operations

2 giorni fa

Milano, Provincia di Milano; Lombardia, Italia STACK Infrastructure Tempo pieno

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The role As a Critical Operations Manager (COM), you will be responsible for managing critical operations activities within the Data Center, ensuring the safe and continuous operation of the facility and the delivery of a high-quality service to customers and users. You will lead the Critical Operations team, manage relationships with customers and suppliers, and ensure maintenance and operational activities are performed according to company processes, methods, and safety standards.

Key Responsibilities
Lead critical operations activities for the Data Center, ensuring safe and continuous operations and high-quality service delivery Lead and manage the Critical Operations team Monitor site operations through BMS and PMS platforms Manage routine activities on electrical and mechanical equipment Ensure timely and effective responses to customer and user needs Ensure all scheduled maintenance activities are completed on time Plan and manage technical tasks and equipment Verify compliance with safety standards and the correct use of PPE Manage relationships with customers and suppliers Attend periodic meetings with customers Prepare and maintain operational documentation, including RCA, SOP, MOP, EOP, and reports Manage customer cases through NetSuite and activities through Modius Required Skills and Background At least 5 years of experience in maintenance activities within an industrial environment; experience in critical environments is an advantage Good knowledge of critical infrastructure maintenance and repair activities High school diploma or University degree in Electrical or Mechanical Engineering Customer-oriented mindset and service approach Strong communication, interpersonal, and team management skills Good digital skills and familiarity with Microsoft Office applications (Word, Excel, PowerPoint) Knowledge of NetSuite and Modius is considered an advantage Fluent in Italian and good command of written and spoken English

What We Offer
Salary Range (Gross Annual Salary
- RAL): €65.000
- €75.000 + performance bonus Contract type: Italian CCNL Commerce (Commercio
- Terziario, Distribuzione e Servizi) Meal vouchers and corporate welfare program Health insurance and access to the complementary pension fund, in accordance with the collective agreement Work on critical digital infrastructure, supporting the development and operation of some of Europe's most advanced data centre environments Build your future with STACK, gaining exposure to large-scale projects and clear opportunities for professional growth across a fast-growing European platform Final compensation will be determined fairly and transparently within this range, based on the candidate's professional experience, skills and qualifications. About STACK Infrastructure STACK is a proven, trusted partner for the world's most innovative companies, designing, developing and operating sustainable global digital infrastructure. At STACK we are committed to fostering a culture of diversity, equity, and inclusion, and we process all applications in full compliance with GDPR, ensuring a fair and transparent recruitment process for every candidate.

Head of Industrial Operations

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