Projects Technical Planning Expert

Job Title Associate Technical Consultant Location Italy About Salesforce Salesforce is the 1 AI CRM, where humans with agents drive customer success together. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Department Description Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform. Overview of the Role Salesforce is currently seeking a Technical Consultant to join our Professional Services team within the Customer Success Group. Technical Consultants work as part of a team demonstrating technical thought leadership of customer and partner engagements. These lead to the successful delivery of solutions, including enterprise integrations using middleware tools and platforms. Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands‐on experience, and closely working with other Consultants, Architects and Project Managers you will become a Salesforce Domain Authority at the forefront of our offerings, delivering outstanding customer success. Your Impact Become a highly certified and recognized Salesforce expert. Help clients consistently meet or exceed goals and metrics. Provide guidance on application and integration development best practices, enterprise architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education. Drive the creation of application and technical design documents that leverage Salesforce best practices and effectively integrate Salesforce into the customer's infrastructure. Lead the evaluation of business and technical requirements at a senior level. Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution. Required Qualifications Hands‐on technical and solution implementation experience in a relevant software domain, as well as coding experience in object‐oriented languages. Ability to support customers and project members in rationalising and deploying emerging technology. Available to travel regionally and occasionally internationally depending on customer needs. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.). Proficiency in English and Italian languages. Preferred Qualifications Experience with the Salesforce Platform and or other CRM products. Experience with Salesforce Commerce Cloud and/or other products in the commerce space (Oracle Commerce, SAP Hybris Commerce, Shopify). Experience with Salesforce Marketing Cloud and/or other products in the marketing automation space (Adobe Campaign, Oracle Responsys Campaign Management, Braze). Experience with Salesforce Revenue Cloud and/or other products in the billing and revenue space (Conga, CloudSense, Zuora). Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‐discrimination with all employees and applicants for employment. At Salesforce we believe in equality for all, and we can lead the path to equality by creating an inclusive workplace that is free from discrimination. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotion, transfers, reduction in workforce, recall, training, and education. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources help you find balance and be your best, and our AI agents accelerate your impact so you can do your best.