Customer Quality Engineer

Muviq is a multinational automotive company specializing in the design, development, and manufacturing of transmission systems and powertrain components for a wide range of markets, including passenger vehicles, commercial vehicles, agricultural machinery, construction equipment, and industrial applications.

About the role:

The resource will be responsible for ensuring customer satisfaction through the effective management of quality issues, complaints, and corrective actions. She/He will act as the main quality interface with customers, coordinating root cause analysis, PPAP activities, audits, and customer visits. She/He will monitor product and process quality performance, supporting data analysis, quality controls, and proactive risk assessment.

Responsibilities:

Main responsabilities of the resource will be:

• Ensure the continuous update and development of the product quality data management system, providing regular summaries and reports to relevant departments.
• Manage the customer complaint process, ensuring effective communication within the team, driving root cause analysis, coordinating corrective actions, validating solutions, and monitoring product performance in the field.
• Provide customers with clear, structured, and technically sound responses, supported by comprehensive quality reports and data.
• Ensure the timely implementation and follow-up of action plans arising from customer complaints, visits, audits, and other quality-related activities.
• Perform quality inspections and checks on materials and products, when required, in collaboration with Quality Inspectors, to ensure compliance with customer requirements and specifications.
• Monitor and report key external quality indicators and costs, including PPM, IP/E, sorting costs, claims, and other relevant quality metrics.
• Support Plant Quality in defining and improving control processes for finished goods, semi-finished products, and incoming materials.
• Manage customer PPAP activities throughout project phases, preparing the required documentation in accordance with customer-specific requirements and ensuring timely submission through designated customer portals.
• Coordinate customer visits and audits, including system, VDA, and IATF audits, ensuring effective management and follow-up of resulting action plans.
• Drive continuous improvement initiatives and projects aimed at enhancing quality performance and key company indicators, in line with corporate standards and guidelines.
• Contribute to the development and continuous improvement of DFMEA and PFMEA, supporting proactive product and process risk identification, assessment, and mitigation.
• Conduct internal quality audits to ensure compliance with applicable standards, procedures, and customer specifications.
• Promote the effective sharing and application of lessons learned across the organization to prevent recurrence and strengthen continuous improvement.

Qualifications:

Bachelor's degree in Materials / Mechanical / Automotive Engineering or similar training

Required Experience:

3-5 years in a similar role

Technical Expertise:

• Quality Core Tools: FMEA, APQP, PPAP, MSA, 8D, Control Plan (CP)
• Quality Management Systems (QMS) and automotive quality standards
• IATF 16949 Second-Party / Lead Auditing
• Measurement and Metrology Techniques, including inspection methods and equipment
• Engineering Drawing Reading and Interpretation
• Manufacturing Processes and Quality Control Methods

Soft Skills:

• Problem Solving
• Analytical skills
• Proactivity
• Good communication and interpersonal skills

What We Offer:

• Exposure to challenging, high-impact projects
• A permanent contract
• Hybrid working model with up to one remote working day per week.

This position is open to candidates of all genders (L. 903/77 and L. 125/91). Personal data will be processed in accordance with EU Regulation 2016/679 (GDPR).