Spa Manager

SPA MANAGERSan Clemente Palace Venice – majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice.Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe's premier hotels for art exhibitions.Serenity permeates the hotel's Longevity Spa, which features a heated outdoor pool, tennis court, jogging paths, a pitch & putt golf course, and a fully equipped kids' club – ensuring an unforgettable stay.The hotel's proximity to St. Mark's Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of event spaces invite guests to create truly memorable experiences.Role DescriptionAs Spa Manager, you will oversee the daily operations, service excellence, and strategic development of the Longevity Spa. You will be responsible for leading the spa team, maintaining the highest standards of wellness and guest experience, managing financial performance, and ensuring the spa remains a serene and luxurious retreat for guests.Your main responsibilities will include: Managing all operational aspects of the spa, including treatments, facilities, and retail Leading, training, and motivating the spa team to ensure exceptional service delivery Overseeing scheduling, reservations, and coordination of spa services Ensuring the highest levels of cleanliness, hygiene, and safety across all spa areas Developing wellness programs, seasonal offers, and promotional packages Managing spa inventory, product ordering, and supplier relationships Monitoring revenue performance and supporting budget planning and forecasting Implementing service standards and ensuring compliance with company policies Handling guest feedback, complaints, and personalized service requests Collaborating closely with Rooms, F&B, Marketing, and Events teams Maintaining wellness partnerships and staying updated on industry trends Preparing operational and financial reports as required Ensuring a calm, welcoming atmosphere that reflects the resort's luxury standards What We're Looking For Previous experience as Spa Manager or senior spa supervisor in luxury hospitality Strong knowledge of wellness treatments, spa operations, and premium spa brands Excellent leadership, customer service, and communication skills High level of professionalism, emotional intelligence, and attention to detail Ability to manage budgets, targets, and operational KPIs Strong organizational and problem-solving abilities Proficiency with spa management systems and bookings software Fluent in English and Italian (additional languages are a plus) Passion for wellness, mindfulness, and delivering extraordinary guest experiences What We Offer A leadership role within one of Europe's most prestigious luxury spa environments Opportunity to work in a stunning historical property immersed in art, culture, and heritage Competitive compensation and benefits package Professional development and wellness-related training opportunities Accommodation, meals, uniform, and other on-property benefits A dynamic, supportive, and international team environmentApply NowReady to advance your career in luxury spa and wellness management?Send your CV and cover letter to: recruitment@sanclementepalace.it