Specialist Services Administrator
4 giorni fa
Uri SS, Provincia di Sassari; Sardegna, Italia
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Descrizione dell'offerta di lavoro Founded in 1985, Agrumaria is a nature-inspired family company specialized in ingredients for Nutrition and Beauty industries. With 40 years of experience, we have established ourselves as a reliable partner for customers worldwide, combining technical expertise with a strong focus on innovation.
Our approach is grounded in continuous investment in R&D, enabling us to deliver high-quality products that meet the evolving needs of the global market. With a presence that spans across multiple continents, including a new facility in Egypt, we are committed to ensuring excellence in every aspect of our work.
Visit Life at Agrumaria Page to learn more
about the company
. We are seeking a highly motivated Customer Service Specialist to join our team, which is dedicated to managing and strengthening relationships with national and international customers. The selected candidate will play a pivotal role in delivering an exceptional customer experience, providing comprehensive support throughout the sales and post-sales processes. Manage daily communications with customers, ensuring timely and effective support; Monitor orders, from receipt to delivery, ensuring compliance with the agreed timing and conditions; Coordinate with internal departments
- logistics, commercial, production
- to resolve any operational issues; Provide proactive customer support, identifying solutions to improve satisfaction and loyalty; Support the sales team in developing growth strategies for the target markets; Request the necessary documentation for export
- delivery notes, invoices, certifications
- and manage any requests for customs assistance; Analyze customer feedbacks and identify areas for improvement in business processes. A Degree in Languages, Economics, or related fields; 1-2 years experience in similar roles, preferably in international contexts; Excellent command of English (C1 European Level or higher). Knowledge of export practices and international trade regulations; Excellent communication skills and customer orientation; Good knowledgeof the Office package and any ERP/CRM systems. Agrumaria fosters a professional environment that values diversity, inclusion, and personal growth. This commitment is embedded in our hiring practices, company policies, and professional development opportunities. Joining Agrumaria means becoming part of a dynamic, multicultural team with a strategic role in a company expanding rapidly in international markets. We prioritize Customer Centricity, delivering tailored, high‐quality solutions that exceed expectations. With a focus on Speed of Action, we respond quickly and efficiently to all needs, while committing to creating a Positive Impact through sustainable products that benefit the environment and society. Through Continuous Improvement, we embrace innovation and growth, constantly refining our work.
about the company
. We are seeking a highly motivated Customer Service Specialist to join our team, which is dedicated to managing and strengthening relationships with national and international customers. The selected candidate will play a pivotal role in delivering an exceptional customer experience, providing comprehensive support throughout the sales and post-sales processes. Manage daily communications with customers, ensuring timely and effective support; Monitor orders, from receipt to delivery, ensuring compliance with the agreed timing and conditions; Coordinate with internal departments
- logistics, commercial, production
- to resolve any operational issues; Provide proactive customer support, identifying solutions to improve satisfaction and loyalty; Support the sales team in developing growth strategies for the target markets; Request the necessary documentation for export
- delivery notes, invoices, certifications
- and manage any requests for customs assistance; Analyze customer feedbacks and identify areas for improvement in business processes. A Degree in Languages, Economics, or related fields; 1-2 years experience in similar roles, preferably in international contexts; Excellent command of English (C1 European Level or higher). Knowledge of export practices and international trade regulations; Excellent communication skills and customer orientation; Good knowledgeof the Office package and any ERP/CRM systems. Agrumaria fosters a professional environment that values diversity, inclusion, and personal growth. This commitment is embedded in our hiring practices, company policies, and professional development opportunities. Joining Agrumaria means becoming part of a dynamic, multicultural team with a strategic role in a company expanding rapidly in international markets. We prioritize Customer Centricity, delivering tailored, high‐quality solutions that exceed expectations. With a focus on Speed of Action, we respond quickly and efficiently to all needs, while committing to creating a Positive Impact through sustainable products that benefit the environment and society. Through Continuous Improvement, we embrace innovation and growth, constantly refining our work.
