Critical Operations Manager
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The role
Are you an experienced technical operations leader who enjoys developing people, solving complex engineering challenges and taking responsibility for the performance of critical facilities? At STACK Infrastructure, we build and operate Data Centres that support some of the world's leading technology companies. As our operations in Italy continue to grow, we're looking for Critical Operations Managers to lead our technical teams and help maintain the high standards of safety, reliability and service our customers depend on. In this role, you'll lead Critical Operations Technicians (COTs) and Critical Operations Engineers (COEs) supporting facilities that operate around the clock. Combining your technical background with strong people leadership, you'll oversee critical engineering systems, manage operational performance and help your team develop. You'll work closely with engineering colleagues, customers and suppliers in an environment where technical expertise, teamwork and sound decision-making matter. The COM role does not involve rotating shifts, although the teams you lead provide 24/7 operational coverage.
Key Responsibilities
Lead critical operations activities for the Data Center, ensuring safe and continuous operations and high-quality service delivery
Lead and manage the Critical Operations team
Monitor site operations through BMS and PMS platforms
Manage routine activities on electrical and mechanical equipment
Ensure timely and effective responses to customer and user needs
Ensure all scheduled maintenance activities are completed on time
Manage critical situations and extraordinary operational activities
Plan and manage technical tasks and equipment
Apply maintenance processes and operational methods
Verify compliance with safety standards and the correct use of PPE
Manage relationships with customers and suppliers
Attend periodic meetings with customers
Prepare and maintain operational documentation , including RCA, SOP, MOP, EOP, and reports
Manage customer cases through NetSuite and activities through Modius
Support the development of the technical and interpersonal skills of team members
Required Skills and Background
At least 5 years of experience in maintenance activities within an industrial environment ; experience in critical environments is an advantage
Good knowledge of critical infrastructure maintenance and repair activities
High school diploma or University degree in Electrical or Mechanical Engineering
Strong knowledge of safety regulations and the correct use of PPE
Customer-oriented mindset and service approach
Strong communication, interpersonal, and team management skills
Good digital skills and familiarity with Microsoft Office applications (Word, Excel, PowerPoint)
Knowledge of NetSuite and Modius is considered an advantage
Fluent in Italian and good command of written and spoken English
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