Service Engineer Field Service Engineer

pAt GeneMind, we are advancing global precision medicine and scientific discovery through innovative next-generation sequencing (NGS) technology, breaking barriers to deliver reliable, high-performance genomic solutions to laboratories, hospitals, and research institutions across the world. /p pOur Field Service Engineers are the bfrontline technical ambassadors /b of GeneMind, building trusted customer relationships, ensuring maximum instrument uptime, and turning technical expertise into tangible customer success. Surrounded by cutting‑edge technology, collaborative colleagues, and meaningful work, you will grow professionally, solve impactful challenges, and build a rewarding career in one of the most dynamic industries today. /p h3Position Summary /h3 pReporting to the Service Manager, the Field Service Engineer will own end-to-end on-site and remote service delivery for GeneMind’s high‑precision sequencing instruments. This is a customer‑centric, hands‑on technical role encompassing installation, commissioning, preventive maintenance, hardware troubleshooting, repair, and technical training. You will be responsible for sustaining optimal instrument performance, driving high customer satisfaction, and supporting the reliable operation of genomic testing and research workflows—this is not purely a desk‑based role, but a dynamic position requiring field execution and technical problem‑solving. /p h3Key Measures Of Success /h3 ul libOn‑time instrument installation commissioning /b with zero critical post‑installation defects /li libHigh instrument uptime fast resolution /b of hardware‑related technical faults /li libStrong customer satisfaction scores /b and long‑term customer loyalty /li libEffective knowledge transfer /b to distributor service teams and end‑user technicians /li libAccurate compliant service documentation /b, including maintenance records and repair reports /li libProactive preventive maintenance /b execution to minimize unplanned downtime /li /ul h3Position Responsibilities /h3 ul liPrepare comprehensive materials, documentation, and packaging for instrument installation, on‑site commissioning, and after‑sales maintenance, ensuring full readiness for all service activities. /li liEvaluate required supplies, components, and checklists for product demonstrations, coordinate preparation efforts, and follow through to guarantee flawless demo execution. /li liDeliver responsive hardware technical support and maintenance services for customers post‑sale, conducting both on‑site and remote troubleshooting to resolve malfunctions efficiently. /li liDesign and deliver structured technical training for distributor Field Service Engineers and customer laboratory staff, building their capability to operate and maintain instruments independently. /li liPerform routine on‑site inspections to assess instrument operating status, proactively identify potential issues, and assist customers in maintaining consistent, reliable instrument performance. /li liMaintain detailed, accurate service records, project documents, and technical reports in compliance with company policies and quality management standards. /li liCollaborate cross‑functionally with sales, application, and RD teams to share customer feedback, resolve complex technical issues, and improve overall product reliability and customer experience. /li /ul pListed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs. /p h3Position Requirements /h3 ul liBachelor’s degree or above in bAutomation, Electronics, Electrical Engineering, Semiconductor, Mechatronics, or related technical disciplines /b. /li lib3+ years of hands‑on hardware maintenance experience /b in medical devices, precision analytical instruments, or life science equipment. /li liProficiency in instrument assembly, disassembly, circuit troubleshooting, mechanical calibration, and hardware fault resolution for high‑precision equipment. /li liExcellent verbal communication skills, with the ability to draft clear, compliant project documents, service reports, and technical records independently. /li libGood oral English proficiency; fluent English skills are highly preferred /b to support global customers and cross‑regional collaboration. /li liWilling and able to travel frequently domestically and internationally as required to fulfill service obligations. /li liCustomer‑focused mindset, strong sense of responsibility, attention to detail, and professional work ethic with a commitment to quality service. /li /ul pAll listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities. /p h3Preferred Experience Skills /h3 ul liPrior experience servicing NGS sequencers, PCR instruments, or other laboratory genomic/analytical equipment is strongly prefer