CRM Strategy Directors needed

5 giorni fa

Roma, Provincia di Roma; Lazio, Italia Younited Tempo pieno

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The ideal candidate will be responsible for defining, driving and executing the local CRM strategy to maximise customer engagement, retention and long-term customer value. The role involves close collaboration with senior management, local stakeholders and central teams based at headquarters. It combines strategic ownership with hands‑on execution across CRM platforms, customer lifecycle initiatives and campaign management. Define and implement, in collaboration with senior management, the local CRM strategy to maximize customer engagement, retention and long-term customer value Own CRM business performance governance, ensuring structured planning, performance monitoring and clear reporting of key customer and commercial KPIs Translate customer and commercial insights into actionable recommendations, driving customer growth initiatives, the evolution of lifecycle strategies and commercial performance Build strong relationships with both local stakeholders and central teams, ensuring alignment of priorities, roadmap and business objectives Act as an individual contributor, taking a hands‑on role in CRM platforms and leading the operational execution of CRM campaigns and lifecycle initiatives through audience segmentation, targeting, campaign management and performance monitoring It's a match if you have… At least 4 years of experience in a similar A Master's degree in Economics or a related quantitative field Solid knowledge of CRM strategies, customer engagement channels, KPIs and best practices Hands-on experience with CRM and analytics platforms Strong data analysis skills and the ability to use AI-based solutions to optimise customer engagement and CRM performance Experience in Financial Services, e-commerce or digital businesses is a plus The ability to communicate professionally in English A flexible, agile and solution-oriented approach A central office in Rome. Team-building activities and CSR initiatives throughout the year The latest hardware and equipment to support your work Experience Our Younited Life Benefits Flexible Remote Policy Access to Voxy to boost your language skills. Welfare benefits for you and your family Ticket Restaurant Younited is committed to creating an inclusive workplace and welcomes applications from all qualified candidates. #

CRM Strategy Directors needed

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