Reservations Clerk

Location:
One Marriott Drive, Need Address, Cadenabbia 22011, Italy VIEW ON MAP Schedule : Full Time Located Remotely? : Position Type : Non-Management Pay Range: EUR 25650
- 27000 Annual Salary The Lake Como EDITION Nestled along the western shore overlooking the Bellagio mountains, The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience. Lake-view rooms and suites, indoor and outdoor restaurants and bars, a unique floating pool, and a spa sanctuary deliver an unforgettable escape. Process all reservation requests, changes, and cancellations received by phone or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Answer questions about property facilities/services and room accommodations. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Speak to guests and co-workers using clear, appropriate and professional language. Talk with and listen to other employees to effectively exchange information. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. Assists Management Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job. Reservation Services Verify all reservation information with callers to ensure accuracy. Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers. Determine the most appropriate room type to meet guest requirements and maximize room rate. Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events). Describe room accommodations and benefit feature sale amenities to guests.

Education:
High school diploma or G.
Related Work

Experience:
No related work experience. Supervisory

Experience:
No supervisory experience. License or Certification : None Compensation & Benefits Gross Annual

Salary:
min 25'650-27'000 € (the gross annual salary is calculated on a pro-rata basis when employment covers only part of the year). The 13th and 14th month payments are included in the gross annual salary and are accrued on a pro-rata basis, depending on the actual period worked during the year. TFR (severance) is an additional amount on top of the salary, which is set aside during employment and paid to the employee at the end of the contract Staff house accommodation on The Lake Como Ticket restaurants
- meal vouchers (each with a net value of €8 per working day) Access to the Marriott Bonvoy program, offering exclusive employee rates at Marriott properties worldwide. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act
- polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations
- breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that