Jr. Product Support Engineer

Technical problem-solving. System reliability. Continuous innovation.

If you're passionate about technology, enjoy troubleshooting complex challenges, and thrive in a fast-paced environment where you can learn, collaborate, and make an impact, this role is for you.

Who We Are

NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we've helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards.

Our technology division, 20 Digits, develops and supports innovative, cloud-based solutions designed to deliver reliability, scalability, and automation for our clients and service providers.

We believe great technology is built through innovation, collaboration, and a commitment to continuous improvement.

What You'll Do

You'll help support and maintain our next-generation technology platform, working alongside experienced engineers and developers to ensure our applications, systems, and infrastructure operate efficiently and reliably.

• Provide technical support for company applications, production systems, and technology platforms
• Troubleshoot application errors, software defects, performance issues, and system outages
• Monitor production systems, servers, and infrastructure to maintain availability and reliability
• Respond to system alerts and technical incidents, escalating complex issues when necessary
• Collaborate with engineers and developers to investigate problems and implement solutions
• Assist with Windows- and Linux-based system maintenance, updates, configurations, and troubleshooting
• Support network connectivity, system performance, backup, recovery, and security activities
• Assist with automation, scripting, and Continuous Integration/Continuous Deployment (CI/CD) processes
• Participate in testing and implementing application updates and system enhancements
• Maintain technical documentation, incident reports, and operational metrics
• Participate in scheduled after-hours support and on-call rotations as needed

Who Thrives in This Role

• Technology enthusiasts who enjoy troubleshooting and solving technical challenges
• Analytical thinkers with strong problem-solving skills and attention to detail
• Motivated professionals eager to learn new technologies and expand their technical expertise
• Collaborative team players who communicate effectively with technical and nontechnical colleagues
• Organized, dependable individuals who can prioritize tasks and respond effectively to changing needs
• Individuals who take pride in system reliability, operational efficiency, and delivering quality support

Requirements

• Bachelor's degree in Computer Science or Software Engineering, or completion of a coding bootcamp combined with a bachelor's degree in another field
• Experience supporting and troubleshooting applications in internet-based or cloud environments
• Familiarity with Windows- and Linux-based systems
• Knowledge of scripting or programming languages such as Python, PowerShell, Bash, or similar
• Exposure to CI/CD processes and tools such as Jenkins, GitLab, or Travis CI
• Familiarity with configuration management tools such as Ansible, Puppet, Chef, or Salt
• Knowledge of container technologies such as Docker, Kubernetes, or OpenShift
• Understanding of networking concepts, including TCP/IP, DNS, routing, and load balancing
• Exposure to monitoring tools such as Grafana, Prometheus, ELK, or similar platforms
• Familiarity with version control systems such as Git or SVN
• Strong communication, analytical, and problem-solving skills
• Ability to support a 24/7 operational environment, including scheduled after-hours or on-call responsibilities
• Located in Sewell, NJ
• $50-$70k based on experience
• Eligibility for Company Incentive Program
• PTO package including holiday, vacation, personal, and sick time
• Medical plans with employer contribution
• 401(k) with comp