Field Service Digital Expert Engineer

4 settimane fa

Piemonte, Italia ABB A tempo pieno

Join to apply for the Field Service Digital Expert Engineer role at ABB .
At ABB, we help industries outrun - leaner and cleaner. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. In this role, you will have the opportunity to work as a Field Service Engineer for ABB Measurement & Analytics in IT Country, focusing on Field Instrumentation products and instrumentation service sales. Ensure customer satisfaction through efficient service execution and contribute to service business growth. Responsibilities include commissioning, preventive and corrective maintenance, service contracts, telephonic support, and coordination of expert service teams when required. Additionally, the role involves generating service sales opportunities by actively engaging with customers. Be ready to travel within the region and globally if needed.
The work model for the role is with a mix (80% -20%) of Field activities in Italy and activities based in ABB plant: Sesto San Giovanni or Tremezzina (CO) based on candidate location.
Performing after-sales service activities such as commissioning, calibration, preventive maintenance, and troubleshooting of ABB’s field instrumentation, both onsite and remotely.
Providing technical support to ensure high-quality service, customer satisfaction, and proactive resolution of issues.
Promoting ABB’s service portfolio, including digital solutions, through installed base discovery, upselling, and collaboration with the sales team on proposals and contracts.
Participating in customer-related activities such as FAT, Pre-FAT, SAT, and delivering training to customers and partners.
Ensuring compliance with global and local safety, operational, and industry standards during all service activities.
Managing service documentation and contributing to continuous improvement initiatives and KPI achievement.
Coordinating with cross-functional teams, factories, and subcontractors to enhance digital offerings and ensure seamless service execution.
You hold a technical Diploma or a bachelor degree Instrumentation Engineering or a related field.
You have at least 4/5 years of experience in field instrumentation service.
Familiarity with digitalization and remote service solutions is required.
Ability to work independently and collaborate with multinational teams.
You are at ease communicating proficiently in Italian and at a good level in English (B1 level).
What's in it for you
As a member of the ABB Group, you can expect an exciting and challenging job with an individually tailored introductory training. You will work in agile teams where you have the opportunity to actively contribute and drive ideas forward. Our flexible work models offer you an optimal work-life balance. We offer you customized training and development programs as well as exciting development opportunities within the company. Numerous other benefits (Canteen, Car, Parental Leave Program, Employee Assistance Program and many more) round off our offer.
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