Planner / service planner

Completare, verificare e aggiornare il Work Orders da pianificare, considerando l'urgenza rilevata e le informazioni sul cliente, sulla base installata, l'ambito del lavoro, T&C e ora di esecuzione. Preparare / dare priorità agli interventi in backlog, in base al tipo di cliente, la disponibilità del cliente e la disponibilità dei pezzi di ricambio. Pianificare i possibili ordini di lavoro per i successivi mesi, determinando la migliore tempistica possibile nel rispetto delle esigenze del cliente e del team Service. Comunicare proattivamente con i clienti, confermando i dettagli dell'intervento e fornendo le utili informazioni ai Tecnici Service. Monitorare la corretta esecuzione degli interventi mantenendo la qualità dei dati degli ordini di lavoro. Partecipare proattivamente a riunioni regolari con il team sul campo ei project managers costruendo un piano di miglioramento basato sul dashboard settimanale e/o mensile. Comprendere e comunicare il contesto, la natura degli interventi, i termini e le condizioni operative dei Tecnici Service. Comprendere, analizzare e ottimizzare le migliori dinamiche organizzative al fine di massimizzare i benefici per il Cliente e per il team Service. Comunicare proattivamente con i clienti per garantire la loro soddisfazione. Preferibile, non necessario, background tecnico al fine di conoscere i servizi ed i prodotti Schneider. Laurea in Ingegneria. E/o esperienza equivalente (1-2 anni di esperienza). Preferibile conoscenza del business Field Service. Competenza nella applicazione MS Office. Eccellenti capacità analitiche, Quick learner, Buone capacità di parlare in pubblico e di comunicazione. Preferibile esperienza nel customer Care center. Make a real impact on customer satisfaction and operational success Work with a supportive team that values collaboration and continuous improvement Gain exposure to diverse projects and develop your skills across service operations Enjoy flexible work options that support your personal and professional well-being At Schneider, we believe that every employee is a talent who deserves equal opportunities. Every individual needs to feel valued, supported, and treated fairly to do their best work. It's more than just pay and benefits
- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life's challenges. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace. Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education. When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. 9% organic growth Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all ou