Project Manager Senior

Role Purpose

The Senior Project Manager is accountable for the successful end-to-end delivery of complex customer projects, ensuring alignment with contractual commitments, business objectives, quality standards, timelines, and financial targets.

The role acts as the primary coordination point across customers, delivery teams, technical functions and management, proactively managing risks, dependencies, escalations and project economics .

Responsibilities

• End-to-End Project Delivery
• Own project execution from initiation through go-live, stabilization and closure.
• Define and maintain project plans, milestones, deliverables and dependencies.
• Ensure delivery against agreed scope, schedule, quality and contractual commitments.
• Coordinate multiple workstreams and geographically distributed teams.
• Customer & Stakeholder Management
• Act as the primary project interface with the customer.
• Establish effective governance with customer and internal stakeholders.
• Manage expectations and ensure transparent communication on status, risks and decisions.
• Handle critical situations and escalations with a solution-oriented approach.
• Prepare and lead Steering Committees and executive project reviews.
• Financial & Commercial Management
• Own project economics and continuously monitor effort, costs, revenues and margins.
• Identify budget or margin deviations early and define corrective actions.
• Control scope and ensure that additional customer requests are handled through appropriate change management processes.
• Support commercial discussions related to project changes, extensions and additional services.
• Risk & Issue Management
• Proactively identify delivery, technical, organizational and commercial risks.
• Maintain structured risk, issue, action and decision tracking.
• Define mitigation and recovery plans where required.
• Escalate critical issues early, providing management with clear options and recommended actions.
• Team Leadership
• Coordinate cross-functional teams including business analysts, technical teams, product specialists and other project stakeholders.
• Establish clear ownership, priorities and deadlines.
• Drive accountability while facilitating collaboration across different functions and locations.
• Support and mentor less experienced Project Managers.
• Governance & Reporting
• Ensure accurate and timely project reporting.
• Provide management with a clear view of project health, including milestones, economics, risks and customer status.
• Maintain project documentation and governance in accordance with company standards.
• Ensure lessons learned and improvement actions are captured and transferred to future initiatives.

Essential Knowledge And Requirements

• Typically, 7+ years of project/program management experience, with demonstrated ownership of complex customer-facing projects.
• Strong experience managing international and cross-functional teams.
• Solid understanding of project financial management, including budget, forecast, cost and margin.
• Strong customer-facing, negotiation and conflict-management skills.
• Ability to operate effectively in high-pressure and escalation situations.
• Excellent executive communication and presentation skills.
• Strong analytical, planning and problem-solving capabilities.
• Fluent professional English for international project environments.
• Knowledge of established project-management methodologies such as PMI/PMBOK, PRINCE2, Agile or hybrid delivery models is valuable.

Seniority Expectations

• Independently manages complex/multi-stream projects.
• Handles senior customer stakeholders autonomously.
• Accountable for budget, forecast and project margin.
• Anticipates problems rather than only reacting to them.
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