Italian & english customer support specialist - relocation to lisbon, portugal

Luogo di lavoro: Roma

Are you a highly motivated, multilingual individual with a passion for customer experience? Seize the opportunity to launch your international career in the vibrant, sun-drenched city of Lisbon, Portugal

We are seeking a dedicated Italian & English‐Speaking Customer Support Agent to represent world‐leading brands across diverse, fast‐paced industries including Tech, E-Commerce, Travel, and Digital Services. You will serve as the primary point of contact for Italian‐speaking customers, providing friendly, effective, and professional support across multiple channels.

Position Details

Location: Lisbon, Portugal.

Working Model: On‐site / Hybrid (depending on the assigned project).

Work Authorization: Valid EU Citizenship or valid Portuguese work permit is required.

Contract Type: Initial fixed‐term contract with path to permanent contract (contrato sem termo).

Key Responsibilities

Multilingual Support: Assist Italian‐speaking customers via phone, email, and live chat with a friendly and professional approach.

Problem Solving: Efficiently troubleshoot inquiries, resolve product or service issues, and provide accurate, timely information.

Brand Advocacy: Maintain high levels of customer satisfaction and deliver exceptional service that reflects positively on top global brands.

System Documentation: Accurately log customer interactions, support tickets, and resolutions in the CRM system.

What We Offer: Full Relocation & Comprehensive Benefits
Moving to a new country should be exciting, not stressful. We provide a full‐service relocation package to ensure a smooth transition to life in Portugal:

Flight Ticket Reimbursement: One‐way flight ticket to Lisbon reimbursed after onboarding.

Company Accommodation: Free company‐provided accommodation or hotel stay upon arrival to help you settle in easily.

Administrative Support: Comprehensive assistance with local paperwork, including obtaining your NIF (Tax Number), NISS (Social Security), and setting up a Portuguese bank account.

Competitive Salary Package: Competitive base salary plus monthly performance bonuses.

14 Salaries Per Year: Benefit from Portugal's standard 13th and 14th‐month salary bonuses (Holiday and Christmas allowances).

Health Insurance: Private health and dental insurance coverage provided upon contract signature.

Paid Onboarding: Full, comprehensive training provided in Italian and English.

The Portugal Advantage: An Exceptional European Lifestyle

Sun & Coastline: Enjoy over 300 days of sunshine per year, world‐class surfing beaches, and a relaxed coastal lifestyle.

Vibrant Culture: Rich history, thriving gastronomy, affordable dining out, and a bustling international community.

Work-Life Balance: Portugal is consistently ranked among the safest and most welcoming countries in the world, offering an incredible quality of life.

Candidate Profile & Requirements

Languages: Native or C1/C2 Fluent Italian paired with B2 level English (working proficiency).

Citizenship: Valid EU Citizenship or current legal authorization to work in Portugal.

Skills: Excellent communication, active listening, empathy, and strong problem‐solving skills.

Experience: Previous customer support, contact center, or retail experience is a plus, but motivated entry‐level candidates are welcome