ELI _ Network Orders Administrator

Job Description

Leonardo is an international industrial group and one of the world's leading companies in the Aerospace, Defence, and Security sectors, delivering multi-domain technological capabilities in the fields of Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security, and Space. With more than 60,000 employees worldwide, the company has a strong industrial presence in Italy, the United Kingdom, Poland, and the United States, and operates in 150 countries through subsidiaries, joint ventures, and equity investments. A key player in major strategic programs at the global level, Leonardo is a technology and industrial partner to governments, defence administrations, institutions, and businesses.

For our Helicopters Division we are looking for a Network Orders Administrator. MISSION Ensure efficient management of network orders by monitoring order flow, coordinating cross-functional activities and maintaining alignment between Customer Orders Management, MSM, MRP, Network Nodes and Supply Chain functions, guaranteeing on-time execution and customer satisfaction.

KEY ACTIVITIES

• Manage network orders from creation to closure, ensuring completeness and accuracy of data.
• Monitor order progress across operational systems and network platforms.
• Coordinate activities related to Customer Orders Management and service provisioning.
• Interface with MSM and MRP processes to ensure consistency between demand, planning and execution.
• Support network nodes in the execution of operational requests and order fulfillment activities.
• Identify and manage order exceptions, delays, bottlenecks and escalation scenarios.
• Ensure data consistency across order management and planning systems.
• Provide visibility on order status, priorities, risks and recovery actions.
• Coordinate with MSM, Logistics and Quality functions when material availability impacts order execution.
• Support prioritization activities in case of resource or network constraints.
• Monitor service levels and operational KPIs related to order execution.
• Contribute to continuous improvement initiatives of order management and network processes.

MAIN INTERFACES

• Customer Orders Management
• MSM (Material & Service Management)
• MRP / Planning Functions
• Network Nodes
• Supply Chain Procurement
• Logistics & Warehouse
• Service Delivery Operations & Engineering
• Customer Support Functions

MAIN RESPONSIBILITIES

• Ensure end-to-end management of assigned network orders.
• Maintain alignment between customer requirements and operational execution.
• Perform operational follow-up of orders and related activities.
• Manage escalations and support timely issue resolution.
• Coordinate stakeholders involved in the order fulfillment process.
• Monitor execution performance and compliance with delivery targets.
• Maintain accurate and reliable information within operational systems.
• Provide reporting and visibility on workload, backlog and critical orders.
• Support process optimization and operational excellence initiatives.

QUALIFICATIONS & EXPERIENCE

• Qualifications Bachelor's Degree in Engineering, Telecommunications, Supply Chain or equivalent.
• Experience 2-5 years experience in Operations, Service Delivery, Order Management, Network Operations or Supply Chain environments.

SOFT SKILLS / COMPETENCIES

• Strong coordination and stakeholder management
• Problem solving and analytical mindset
• Customer-oriented approach
• Planning and prioritization capability
• Attention to detail and data accuracy
• Ability to work under pressure and tight deadlines
• Effective communication skills
• Cross-functional collaboration

ADDITIONAL REQUIREMENTS

• Availability for occasional travel.
• Flexibility in managing operational priorities and urgent requests.
• Familiarity wit