Sr Manager, PayPal+ IT Lead

The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This role leads the strategy and commercial performance of PayPal’s consumer loyalty program in Italy, one of the company’s fastest-growing strategic initiatives. The Sr Manager will own market-level growth outcomes, drive cross-functional execution across local commercial, partnerships, product, marketing, and financial services teams, and shape how the program evolves in a key international market.

Job Description:

Essential Responsibilities:

• Design and define the portfolio strategy for an identified country, supporting the execution of local product priorities, and analyzing and interpreting product performance.
• Implement hands-on execution coordination of local and global cross functional initiatives.
• Manage process escalations to remove obstacles for the strategy execution while proposing and supporting change implementation to strategy
• Collaborate and define priorities based on global commercial product strategy
• Research new opportunities and establish and negotiate new partnerships
• Engage with ongoing partners regularly, improving relationships and operational efficiencies
• Direct, set, and define customized market/regional specific product and technology strategies
• Manage stakeholder relationships and oversee the delivery of key product and platform infrastructures
• Set strategic direction and roadmap to enhance product experience and business metrics

Minimum Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

• Experience leading or scaling a consumer loyalty, rewards, or membership program.
• Background in fintech, payments, e-commerce, or consumer financial services.
• Demonstrated ability to drive commercial outcomes (user growth, engagement, transaction volume) in a matrixed, cross-functional environment.
• Familiarity with the Italian payments or retail loyalty landscape (e.g., card-linked offers, coalition programs, cashback platforms).
• Strong analytical fluency — comfortable interpreting incrementality frameworks, cohort analysis, and A/B testing to inform program decisions.
• Experience managing local market execution within a global program or platform organization.
• Effective communicator who can translate strategy into clear stakeholder narratives across senior leadership, country teams, and internal partners.

Subsidiary:

PayPal

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