ServiceNow - Sr. Consultant/ Engegement Manager

Role: ServiceNow Sr. Consultant

Location: Italy(50% Travel required to client location)

Contract : 6-12+ Months contract

Key Responsibilities

• ServiceNow Professional Services / Consulting experience
• Ability to travel
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving
• ServiceNow certifications in aligned workflow (CSA/CAD/CIS)
• Expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership
• Creative with comfort running projects independently with experience working collaboratively, driving complex issues through analysis and resolution
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Translate requirements into technical specifications and user stories, aligning technical needs with business objectives.
• Provide oversight and unit testing of code developed by partner or customer employees
• Provide feedback to product development to improve the product based on experiences gained with customers
• Contribute to the preparation of client-facing and internal technology deliverables by executing stories, assisting in scoping deals and sharing customer successes.
• Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions
• Articulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption.
• Act as a resource to customers by providing expertise on technical matters related to products and solutions.
• Provide ServiceNow workflow solutions with a technical architecture designed for long-term success, following ServiceNow technical standards and leading practices.
• 8+ years of ServiceNow Professional Services / Consulting experience
• Ability to travel
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving
• ServiceNow certifications in aligned workflow (CSA/CAD/CIS)
• Expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership
• Creative with comfort running projects independently with experience working collaboratively, driving complex issues through analysis and resolution
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Translate requirements into technical specifications and user stories, aligning technical needs with business objectives.
• Provide oversight and unit testing of code developed by partner or customer employees
• Provide feedback to product development to improve the product based on experiences gained with customers
• Contribute to the preparation of client-facing and internal technology deliverables by executing stories, assisting in scoping deals and sharing customer successes.
• Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions
• Articulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption.
• Act as a resource to customers by providing expertise on technical matters related to products and solutions.
• Provide ServiceNow workflow solutions with a technical architecture designed for long-term success, following ServiceNow technical standards and leading practices.

Role: ServiceNow Engagement Manager

Location: Italy(50% Travel required to client location)

Contract : 6-12+ Months contract

• ServiceNow Professional Services / Consulting experience
• Ability to travel.
• Own end-to-end delivery oversight of a portfolio of client engagements, ensuring consultants are performing against agreed SOW obligations (such as on-time/on-budget delive