Team Leader Operation
4 settimane fa
Customer Service and Support Location: Apulia, Italy Job Title: Team Leader Operation Job Description The Team Leader, Operations is responsible for the day‐to‐day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Concentrix is recruiting an experienced Team Leader for our amazing office in Lecce, We are looking for a Gamechanger, ready to manage a team of customer service associates, with experience in customer service operations, enthusiastic to start a new career in the Concentrix world Essential Functions/Core Responsibilities Responsible for the day‐to‐day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements. Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly. Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment. Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations. Communicate expectations to employees and provide timely updates. Provide subject matter expertise in handling escalated customer calls as needed. Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities. Stay current on internal work processes, policies and procedures. Attend required manager development training. Promote the Concentrix values through both behavior and attitude, including being an advocate for team members. Candidate Profile At least one year of relevant experience as a Team Manager in Customer Service. Highly motivated individual with skills to develop and coach team members to achieve performance expectations. Ready to work in a corporate environment. Strong communication skills, both written and verbal, English is plus. Able to deal with Sales KPI. Ability to lead team in multi‐tasking, prioritization, and meeting timelines on deliverable. Ability to mentor, coach and provide direction to a team of employees. Willingness to work a flexible schedule - Monday to Sunday from 8 AM to 00 PM. What we offer Permanent Role - CCNL Telecomunicazioni. Competitive salary for the role. Bonus and Incentive plan. Concentrix University and LinkedIn Learning access. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Location: ITA Lecce - Viale Risorgimento Time Type: Full time J-18808-Ljbffr
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Team Leader Operation
7 giorni fa
Castri di Lecce, Italia Experteer Italy A tempo pienoCustomer Service and Support Location: Apulia, Italy Job Title: Team Leader Operation Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Concentrix is recruiting an...
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Team Leader Operation
3 settimane fa
Castri di Lecce, Italia Altro A tempo pienoCustomer Service and SupportLocation: Apulia, ItalyJob Title: Team Leader OperationJob DescriptionThe Team Leader, Operations is responsible for the day‑to‑day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Concentrix is recruiting an...
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Team Leader Operation
3 settimane fa
Lecce, Italia Altro A tempo pienoJoin to apply for the Team Leader Operation role at Concentrix.Job DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates and ensuring performance metrics are achieved by providing coaching, motivation and accountability.LocationITA Lecce – Viale Risorgimento,...
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Operations Team Leader
2 settimane fa
Castri di Lecce (LE), Italia Experteer Italy A tempo pienoA leading recruitment firm is seeking a Team Leader in Operations to supervise call center associates in Lecce. You will ensure performance metrics are met, provide coaching, and handle escalated customer calls. The ideal candidate has at least one year of team management experience and strong communication skills. This role offers a permanent position with...
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Operations Team Leader – Customer Service Excellence
2 settimane fa
Castri di Lecce, Italia Experteer Italy A tempo pienoA leading recruitment firm is seeking a Team Leader in Operations to supervise call center associates in Lecce.You will ensure performance metrics are met, provide coaching, and handle escalated customer calls.The ideal candidate has at least one year of team management experience and strong communication skills.This role offers a permanent position with...
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Operations Team Leader – Customer Service Excellence
2 settimane fa
Castri di Lecce, Italia Experteer Italy A tempo pienoA leading recruitment firm is seeking a Team Leader in Operations to supervise call center associates in Lecce. You will ensure performance metrics are met, provide coaching, and handle escalated customer calls. The ideal candidate has at least one year of team management experience and strong communication skills. This role offers a permanent position with...
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Operations Team Leader – Customer Service Excellence
2 settimane fa
Castri di Lecce, Italia Altro A tempo pienoA leading recruitment firm is seeking a Team Leader in Operations to supervise call center associates in Lecce. You will ensure performance metrics are met, provide coaching, and handle escalated customer calls. The ideal candidate has at least one year of team management experience and strong communication skills. This role offers a permanent position with...
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Operations Team Leader – Customer Service Excellence
2 settimane fa
Castri di Lecce, Italia Experteer Italy A tempo pienoA leading recruitment firm is seeking a Team Leader in Operations to supervise call center associates in Lecce. You will ensure performance metrics are met, provide coaching, and handle escalated customer calls. The ideal candidate has at least one year of team management experience and strong communication skills. This role offers a permanent position with...
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Team Leader
3 settimane fa
Lecce (LE), Italia Fincons Group A tempo pienoFincons Group è una società internazionale di consulenza IT che da oltre 40 anni accompagna le imprese nel cogliere le opportunità del cambiamento digitale, proponendo soluzioni e tecnologie all'avanguardia che anticipano sempre il futuro. Alle aziende dei settori Energy & Utilities, Financial Services and Insurance, International Institutions,...
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Team Leader
3 settimane fa
Lecce (LE), Italia Fincons Group A tempo pienoFincons Group è una società internazionale di consulenza IT che da oltre 40 anni accompagna le imprese nel cogliere le opportunità del cambiamento digitale, proponendo soluzioni e tecnologie all'avanguardia che anticipano sempre il futuro. Alle aziende dei settori Energy & Utilities, Financial Services and Insurance, International Institutions,...
