Concierge Intern

3 giorni fa

Milano, Provincia di Milano; Lombardia, Italia Bulgari Hotels & Resorts Tempo pieno

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Additional Information

Job Number 26120518

Job Category Management Development Programs/Interns

Location Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range: EUR 7800 - 9600 Annual Salary

Job Title: Concierge Intern

Department: Guest Services

Reports to: Guest Services Director, Head Concierge, Night Manager and Guest Services Supervisor, Reservation Manager.

Job overvew:

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Contact appropriate individual or department (e.g., Bellmen, Housekeeping) as necessary to resolve guest call, request, or problem.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time or for an entire work shift.

Place of work: Front office areas

Basic requirements:

Qualifications:

A College Degree or in the process of receiving one.
Possess a good command of the Italian & English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
Ability to provide legible communication.
Ability to compute basic mathematical calculations.
Knowledge of computers.

Desirable:

Training in the hospitality industry.
Previous experience in a luxury market as Front desk agent or concierge.
Fluency in a second language.
Knowledge of Opera, Marsha, Mystique and Concierge Assistant.
Good cultural preparation (museums, theaters, events)
Good knowledge of the city of Milano

Essential Skills:

Must have a professional image and personality exuding confidence and leadership skills.
Ability to smile at all times.
Ability to remain stationary at an assigned post for an extended period of time.
Ability to understand guest inquiries and provide responses.
Ability to promote positive relations with all individuals who approach by telephone.
Ability to focus attention on guest needs, remaining calm and courteous.
Ability to think clearly, quickly, maintains concentration and makes concise decisions.
Ability to work well under the pressure of coordinating many requests at any given time.
Ability to prioritize, organize and follow up.

Concierge Intern

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