Senior Business Operations Specialist
4 settimane fa
Sibill is the accounting and financial operating system for small and medium businesses (SMBs). Outdated tools and fragmented data waste entrepreneurs a lot of hours each week — we give this time back by integrating invoicing, payments, treasury, and accounting in one modern platform.
We’re backed by top international investors such as Keen Venture Partners (Fiscozen), Founders A/S (Pleo), Exor Ventures (Qonto, Alan), Notion Capital, and most recently Creandum, known for supporting Klarna and Spotify at early stages.
Sibill is hiring a Customer Operations Specialist who will play a critical role in ensuring the smooth day-to-day experience of our customers. This role is central to supporting our users, resolving their issues efficiently, and optimizing internal workflows to ensure top-tier customer operations.
This is an operational role with strategic impact: the Customer Operations Specialist will be responsible for ensuring timely, effective support, improving customer satisfaction, and acting as the operational backbone of the Customer team.
Providing first-line, high-quality support via chat, calls and email;
Collaborating closely with Customer Success, Product, and Engineering to streamline support operations;
Focus : Reactive and process-driven support
Ensure customers receive timely help and smooth issue resolution
Efficiency, precision, ownership of support processes
2–5 years of experience in customer support, operations, or a client-facing role in a SaaS environment;
~ Excellent communication in both Italian and English (written and spoken);
~ Experience using support tools such as Hubspot or similar;
~ Data-driven mindset and process-oriented approach.
Flexible work policy, for this position we ask you to be in the office at least once a week;
Interview with Gaia, our HR Manager
# Interview with the CEO of Sibill
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