Senior Customer Advisor with Italian

The Senior Client Advisor drives individual sales performance while acting as a reference point for the team on the floor. Builds strong and long-term client relationships, contributing to store results through client development and consistent execution of Loro Piana standards. Supports team performance by sharing best practices and guiding less experienced colleagues acting as a key liaison with management to ensure service excellence. Manage the sales process according to Company standards, ensuring operational accuracy in transactions, product handling, replenishment and store organization Contribute to qualitative and quantitative store objectives through strong individual sales performance and active support to store KPIs Act as a role model on the floor, supporting service consistency, operational execution and overall team performance Client Relationship Building, Business & Operational Impact Build and maintain strong and long-term client relationships, leveraging CRM tools and client insights to drive loyalty, repeat business and personalized engagement Provide high-level customer service throughout the client journey, including after-sales support, complaint management with supervisor guidance and follow-up on client requests Actively seek opportunities to improve client experience, personal performance and selling techniques Brand & Desirability Experience Be the ambassador of Loro Piana to our clients, conveying warmth, courtesy, elegance, heritage and the cultural values which are an intricate part of our Maison, while turning every client interaction into a positive Brand experience Create desire for the Brand through exceptional storytelling regarding LP’s heritage and products, highlighting craftsmanship and uniqueness while following the Maison’s selling ceremony Ensure alignment with Brand qualitative standards throughout the sales and after-sales process, contributing to high visual, service and store presentation standards Stay updated on products, collections and category knowledge to continuously strengthen expertise and selling capabilities People Growth & Store Support Cooperate with colleagues to create a positive and collaborative working environment aligned with Maison values and service culture Share best practices, provide informal guidance and support the team through strong collaboration and on-floor presence Minimum 5⁄6 years experience as Client Advisor in a luxury boutique Strong commercial/sales mindset Good stress management, flexibility and adaptability Fluent English and Italian; other languages are a plus Tale retribuzione è stata determinata sulla base di criteri oggettivi e neutri rispetto al genere e corrisponde al compenso normalmente riconosciuto alla posizione al momento della pubblicazione di questo annuncio di lavoro. La retribuzione effettiva potrebbe essere soggetta a possibili variazioni in ragione di fattori quali la vostra combinazione unica di esperienza e competenze, la seniority e attuali esigenze organizzative. In aggiunta ai trattamenti previsti dalla legge, potranno essere riconosciuti ulteriori benefit in conformità alle policy aziendali vigenti. Il rapporto di lavoro sarà regolato dalle disposizioni del contratto collettivo nazionale di lavoro CCNL Terziario, Distribuzione e Servizi applicato da Loro Piana in Italia.