CRM Operations Coordinator

Adtucon is a cutting-edge media tech company that is revolutionising performance-based advertising through the transformative power of AI. Dato che un elevato numero di candidati potrebbe essere interessato a questa posizione, si assicuri di inviare il suo CV il prima possibile. Our team of experts provides clients with expertise and knowledge in growth and performance marketing, driving business success through strategic insights and advanced technological solutions. Adtucon powers customer acquisition for our clients — rewards only, no risks. Join us as an Platform Operations SpecialistWHAT WE WOULD LIKE YOU TO TAKE CARE OFLeading the operational oversight of our entire advertising execution process, ensuring smooth delivery and performance across all major platforms (Meta, Google, TikTok, Outbrain, Taboola, Microsoft).
Troubleshooting delivery issues across ad platforms, swiftly diagnosing root causes—from creative rejections to API failures—and ensuring minimal disruption to client performance. Investigating new issues as they arise due to frequent publisher changes, policy updates, and ecosystem shifts—staying one step ahead of what's broken and why. Collaborating closely with our Product team to shape the tooling, automations, and workflows that power our production and operations—your insight will drive efficiency at scale. Partnering with Customer Success and Support to triage incidents, provide clarity on issue impact, communicate realistic resolution timelines, and maintain a high standard of customer communication throughout. Managing offshore operations teams with confidence and clarity, ensuring consistent quality, alignment, and operational excellence across time zones. WHAT WE WISH YOU'D BRING WITHExperience in managing digital platform operations. Knowledge of Artificial Intelligence (AI) tools and their application to digital marketing, workflow automation, content generation, and data analysis. Advanced knowledge of Meta Business Suite and Meta Ads Manager for campaign creation, optimization, and performance analysis. Experience in managing Meta Business Manager (BM), advertising accounts, Pages, Pixels, Catalogs, assets, user permissions, and account access management. Knowledge of performance monitoring and management tools (e.
Google Analytics, Dynatrace, Splunk).
API management, cloud computing, CRM systems).
Excellent communication skills and ability to work in cross-functional teams. Focus on continuous improvement and technological innovation. Possession of an active VAT numberWHAT WE WOULD LIKE TO OFFER YOUJoin an innovative team during an exciting phase of growth; Opportunity forrapid growth within your role and beyond, through a career progression & internal rotation program; Contract: contractor; Hybrid / Full remote work. DE&I STATEMENTAt Adtucon, we celebrate diversity and view it as an opportunity for growth and enrichment. In our organisation, we promote uniqueness and individuality, and we do not discriminate on the basis of disability, neurodiversity, gender identity, biological sex, sexual orientation, marital status, parental status (including pregnancy), age, ethnicity, origin, religion, political ideology, or other characteristics. Our selection processes are based on professional experience, attitude, and the talent of each candidate. ESG STATEMENTWe are committed to minimising our environmental impact and promoting positive social change. Through the use of recycled, recyclable, and compostable packaging, and monitoring our emissions, waste, and energy consumption, we strive to minimise our footprint. At the same time, we partner with local, national, and international social organisations to create events, collaborations, and charitable initiatives that truly make a difference in our communities and beyond.