Operations Area Director

Tailor&Fox – your HR Business Partner, on behalf of a leading multinational services company , with a strong people-centric culture and a solid commitment to quality, and improvement , is looking to strengthen its Operations Area by recruiting an:

OPERATIONS AREA DIRECTOR
This profile will be accountable for the overall performance of a large, complex operational site in a fast-paced, time-critical environment.

The role ensures safe, efficient, high-quality end-to-end service delivery while leading the site through a significant transformation across strategy, organisation, people, processes, operating methods, and performance control systems.

The position combines a strong sense of urgency and hands-on operational leadership with a medium- to long-term strategic vision , ensuring immediate operational stability while building sustainable, structured, and scalable solutions.

The role carries full responsibility for operational excellence, financial sustainability, people leadership, regulatory compliance, ethical conduct, and customer satisfaction , in line with corporate standards, client requirements, and applicable local and international regulations.

The position oversees all activities related to production, warehousing and operations, internal logistics, and last-mile service delivery to external interfaces, with a workforce of approximately 300 employees .

Key responsibilities
1. Overall Site Leadership
Hold full accountability for the end-to-end management of the site, including production, operational logistics, transport services, and support functions.
Ensure operational continuity, safety, quality, and on-time service delivery in a high-pressure, fast-moving operating environment.
Act as the senior company representative towards clients, regulatory bodies, and local stakeholders.
Ensure site operations are consistently aligned with corporate standards, contractual commitments, and customer expectations.

2. Financial Governance, Investments & Performance
Own the site Profit & Loss and ensure long-term economic sustainability.
Prepare and manage annual budgets and periodic forecasts in coordination with Headquarters.
Define, prioritize, and manage site investment plans (CAPEX), ensuring alignment with operational needs, safety requirements, and return on investment.
Monitor costs, productivity, service performance, and margins.
Identify risks and drive corrective actions and cost-optimization initiatives without compromising quality, safety, or compliance.

3. Operations Management & Decision Making
Define the operational organization model and production plans to meet demand, service levels, and efficiency targets.
Lead and supervise site functional managers (e.g. Production, Quality, Transport, Maintenance, Logistics).
Ensure consistent application of operational procedures, technical standards, and regulatory requirements.
Manage critical situations, disruptions, and operational emergencies with speed, clarity, and authority.
Take timely and well-balanced decisions , including difficult and high-impact choices , in conditions of uncertainty and operational pressure.
Evaluate and govern make-or-buy decisions related to production, logistics, and support activities, balancing cost efficiency, service quality, flexibility, and operational risk.
Define and continuously review workforce planning in line with demand variability, productivity targets, and service requirements.
Ensure optimal staffing models, shift structures, and skill mix to support operational performance and cost control.
Directly manage the site leadership team and provide clear direction, priorities, and objectives.
Set individual and functional goals aligned with business strategy and operational KPIs.
Drive performance management, talent development, and succession planning.
Promote a strong safety culture, accountability, and alignment with company values.

5. Change Management & Transformation
Lead and govern complex change initiatives affecting organization design, operating models, processes, tools, methods, and control systems.
Translate strategic direction into pragmatic and executable operational actions.
Balance immediate operational fixes with the implementation of structured, long-term solutions.
Act as a visible and credible change leader, engaging managers and employees through clarity, consistency, and discipline.

6. Quality, Safety, Compliance & Ethics
Ensure full compliance