Waiter/Head Waiter

2 settimane fa

Romano di Lombardia BG, Italia Hosco.com A tempo pieno

HEAD WAITER Serve food courses and alcoholic beverages to guests. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and complete safety training and certifications. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards. small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Safety and Security Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Complete appropriate safety training and certifications to perform work tasks. evacuations, medical emergencies, natural disasters). Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Maintain confidentiality of proprietary materials and information. Guest Relations Address guests' service needs in a professional, positive, and timely manner. Assist other employees to ensure proper coverage and prompt guest service. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Communication Speak to guests and co-workers using clear, appropriate and professional language. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. small print). Stand, sit, or walk for an extended period of time or for an entire work shift. General Food and Beverage Services Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)). Closing Check with captain or supervisor before leaving at end of shift. Steps of Service Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International.

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