Customer Service Account Manager

Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview The Global Customer Accounts Manager II manages their company's relationships with consumers and other businesses. They are also in charge of making sure their company is strategically positioned to engage new clients. Responsibilities Rresponsible for developing, leading, and managing key account(s). Accountable for the outcome of assigned projects including KPI reporting, customer service, routing, problem resolution (including accounts receivable), vendor compliance and customer interaction. Developing solutions that best address customer needs, coordinating with other departments and employees as needed, and working constantly with clients to ensure their needs are being met. Ability to extract and analyze account data and provide sale and service quality data forecast to management. Creation and delivery of MBR and QBR data to meet or exceed global sales and client expectations. Adhere to all government and regulatory compliance standards with regards to AES, customs clearance, ITAR, screening of denied parties and dangerous goods regulations Review account budgets, pricing, quoting, and improving cost effectiveness. Assisting global sales staff and offices with customer relations, resolution of issues, and create client solutions that drive additional business from assigned client(s). Qualifications Education Qualifications Bachelor's Degree or equivalent Required Experience Qualifications 10+ years 10+ year's relevant experience in freight forwarding operations, account management or sales experience in supply chain industry preferred. With 3-5 years in direct customer facing roll (sales / account management) Preferred and Relevant experience in freight forwarding operations, account management or sales experience in supply chain industry Preferred Skills and Abilities Advanced understanding of air and ocean, imports and exports needed (extensive work experience in one or more required). Proficient in MS Word, Excel, and other MS Office software. Ability to source, format, and communicate/present data to internal and external clients. May be required to present in conference room or virtual setting. Able to facilitate global conference calls (possibly at afterhours) to include customer or operations teams across the globe. Excellent negotiation, communication, organizational and planning skills. Possess strong analytical abilities, exceptional communication skills, and the ability to think strategically and analytically about business and product challenges. Cargo Wise, AS400, dangerous goods and ITAR experience is a plus. Advanced Computer Skills Licenses and Certifications ITAR, Dangerous Goods, Cargowise Certifications are desired but not required Preferred Other Skills We Hope to See: A team player who works well with others – being respectful to our teammates is a Core Value Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently. Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture About AIT Worldwide AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services. AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to app