SaaS Product Specialist

Are you commercially savvy, technically capable, highly organised and great with people? Do you speak fluent German and want to help clients get the most out of a world‐class SaaS platform? Then this is the role you have been looking for. Join a lean‐by‐design, fast‐growth and globally recognised B2B SaaS company as a product specialist focused on the DACH markets. Our much‐loved products are in high‐demand and proven to make a difference to our clients' lives. You'll be supporting these clients with everything they need to discover, use and ultimately advocate for our software products through clear pre‐sales discussions, tight onboarding and responsive, friendly support. SaaS experience (selling and/or supporting) is mandatory. Strong communication skills, patience, curiosity, keenness to learn, and friendliness are key to success in this role. A strong commercial instinct will set you apart. Join our Rebel Alliance Creative Force is experiencing tremendous growth and as we scale our efforts in 2025 and beyond, we're looking for enthusiastic and commercially astute individuals to join our diverse team of Jedi. You'll be a respected member of our remote global Client Success team and will be well supported with the tools, knowledge and answers you need to provide exceptional levels of service. In time, you'll master the Force: knowing how to work across departments, align with different teams and draw on collective expertise to support our clients. You'll have the backing you need at every turn to develop that understanding with confidence. Responsibilities Help prospects find the specific value they seek ("this is the product you are looking for") Learn to be a product expert to confidently demonstrate and answer product questions with clients and prospects Respond accurately and quickly to client questions Onboard and support DACH clients in German and/or English Report recurring issues to improve the product experience Collaborate with our global team to stay on the leading edge Build trust through honesty, empathy, and reliability Essentials You are a native German speaker with strong English (C2) You live anywhere in the EMEA region (within UTC -1 to 4) Minimum 3 years SaaS experience in support, onboarding or pre‐sales You're a confident communicator, written and verbal You're comfortable discussing product value and guiding decisions (no hard sell) Words like HTML, CSS, JS, API, Integrations, Dev console, staging & production environments, GitHub repo, database queries etc are not alien to you. You don't need to know how to work them but you must know about them (well enough) You're process‐driven, highly organised, and thrive in remote, tool‐rich environments Working remotely suits you perfectly, your natural work ethic makes you a high performer You have access to fast, reliable internet and a dedicated space to work without distractions What we offer Work-life balance Genuine work-life balance, backed by an average team tenure of over 5 years 32 hour work week, Monday to Thursday 20 days paid annual leave 12 days paid public holidays (your local country/region public holidays) Your birthday is a holiday every year Personal development and wellbeing Commitment to continued learning and development A culture of promoting work life balance Access to mental health support Location and compensation Full-time role, based remotely anywhere within UTC -1 to 4 Competitive salary, indexed to your experience and location Budget for computer and office equipment (pending 6 month probationary period) Respect, growth and stability Friendly, sociable, responsible, collaborative team (a great place to be) Respect for each other's time, value and contribution Regular communication with global team via chat and video calls Dynamic, young, growing tech company leveraging all the latest tech tools and leading industry trends Stable, bootstrapped, independent business (no VCs calling the shots) How to apply Submission is via our system only, the application will take you about 15-20 minutes. Applications from outside the system will not be considered. Ready? Go J-18808-Ljbffr