Italian-Speaking Customer Support

2 giorni fa

Palermo, Provincia di Palermo; Sicilia, Italia Cbtalents Tempo pieno

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal .

In this role, you will provide customer support in Italian and English , assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position , but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

  • Provide technical customer service and support
  • Identify, troubleshoot, and resolve customer issues efficiently
  • Handle customer inquiries and complaints with professionalism, empathy, and patience
  • Clearly explain technical solutions to customers
  • Track customer issues and ensure accurate documentation
  • Follow up on cases until resolution
  • Maintain a positive customer experience and build customer loyalty

Requirements

  • Fluent in Italian and English
  • Tech-savvy and comfortable handling technical inquiries
    Strong communication skills
  • Good problem-solving ability and quick thinking
  • Detail-oriented and able to track issues properly
  • Empathetic, patient, and customer-focused
  • Able to stay calm and focused in high-pressure situations
  • Previous customer service experience is preferred
  • Previous sales experience is a plus, but not mandatory

Benefits

  • Competitive Salary
  • Remote work model, based in Portugal
  • Relocation support provided

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holders open to relocation will be considered.

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