Membership Coordinator

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.
SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.
From the Sunset Hotels & Resorts division, we are seeking a creative, strategic, and brand-oriented Membership Manager in Madison House Milan , right in the heart of Milan.
Conduct private tours, presentations and personalized meetings with potential members, effectively communicating the club’s value proposition and exclusivity.
- Oversee and manage the full membership onboarding process, ensuring a seamless, consistent and premium experience at every stage.
- Monitor, grow and nurture the membership base through targeted engagement, retention and loyalty strategies.
- Develop and facilitate networking, collaboration and community-building opportunities among members.
- Track, analyze and report on membership KPIs and performance metrics, proposing data-driven strategies to support sustainable growth.

Minimum 5 years’ experience in similar roles within members clubs, hospitality or luxury lifestyle.
Strong networking skills and established relationships with HNWI/UHNWI clientele.
Fluent in Italian and English (written and spoken).