Lavori attuali relativi a Service Area Manager - Arabba Livinallongo del Col di Lana Veneto - EPTA GROUP
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Service Area Manager
4 giorni fa
Our community of Fresh Thinkers is continuously expanding, and our teams are always eager to welcome new talents with different backgrounds. We are looking for an Area Service Manager for the Triveneto Region.
Key Responsibilities Coordinate all the service activities with local technical organizations.
Responsible for data elaboration, consolidation and analysis with QM, to provide monthly reporting to Customers.
Continuous review and definition of improvements in After sales service processes.
Acquire deep knowledge of existing service agreements (customer's service contracts) and support the preparation phase accordingly to Epta's policy.
Manage recall campaigns in coordination with quality/non‐conformity and service organizations.
Manage preventive and actual cost analysis (with detail of materials, labor or outside subcontractors) for all service activities.
Scout new external providers (subcontractors), negotiate the rates and SLA.
Manage the subcontractors by verifying the SLA, costs, overdues, certification and documentation.
Management experience: preferably in multinational context, with similar dimensions, managing similar activities.
Languages: English and a second language.
That's why we offer a thoughtful range of perks designed to inspire, support, and celebrate our team every step of the way.
Take part in a variety of training through our Learning Management System (LMS) Catalogues.
We offer the opportunity for remote work whenever possible, along with providing the necessary technical equipment.
Balance work and personal life perfectly with our flexible working hours.
Join our volunteering activities and help make the world a better place.
We at the Epta Group are a dynamic and growing international company, delivering cutting‐edge commercial refrigeration solutions that impact everyday life—from ensuring fresh food in supermarkets to keeping the perfect chill in your favorite café. Our global network includes manufacturing facilities, sales entities and service organizations—all working together to provide sustainable and innovative solutions. We support customers in their green transition and support them as a fully integrated provider, from the layout of the store to the after‐sales support.
We welcome applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, disability, parental status, or social origin. Mid‐Senior level
Full‐time
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