Transportation Operations Manager

Description
At Amazon, we are working to become the most customer-centric company in the world. To achieve this, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognized brands in the world, and we ship over one billion packages each year to our loyal customers. The Transportation Operations Management (TOM) Team is looking for a Transportation Operations Manager. If you thrive in a demanding and dynamic environment, we could be the ideal partner for you. We don't like to stand still, which is why we treat every day as if it were Day One. This is the kind of spirit that drives our success today and in the future. And you could be part of it.

The Transportation Operations Manager is responsible for managing yard operations in coordination with the site's Dock, Inbound, and Outbound teams to ensure first in, first out (FIFO) processing and mitigate risks of impact on the customer experience. The ideal candidate has experience in transportation operations and excellent project management skills. They have the ability to lead and mentor people, analyze data, and make relevant recommendations in an often ambiguous environment. One of the key responsibilities of this role is to standardize and improve processes while analyzing and eliminating root causes of defects in current systems. This position requires exceptional communication skills and the ability to influence change.

The applicable collective agreement (CCNL) for this role is Logistica, Trasporto Merci e Spedizione. The position is classified at Level 1 or above, depending on the candidate's skills, competences and experience.

Key job responsibilities

Collaborate with Site leadership to improve the punctuality of inbound and outbound trucks, as well as safety and customer experience metrics

Streamline communication between the Site, the Network Operations Center, and carriers to optimize truck flow in the yard, ensuring on-time arrivals and departures

Responsible for reporting yard performance to local Site leadership, identifying root causes of structural issues, and driving resolution with multiple stakeholders

Support all site safety and compliance programs to ensure a safe working environment for associates in the yard

Proactively identify and lead process improvement initiatives and Lean tool implementation

Work within various time constraints to meet critical business needs while measuring and identifying completed activities

Ability to develop standard procedures and share best practices with our global transportation operations teams

Ability to work some weekends and/or nights as needed (this team provides tactical support to Amazon's logistics network)

A day in the life
You will be responsible for the motivation, engagement, and performance of your team:

You will ensure the safety of your team by promoting Amazon's health and safety standards.

You will lead cross-functional teams dedicated to solving operational problems.

You will uphold Amazon's high standards for process quality.

You will ensure the accuracy of information and adherence to operational standards.

You will focus on improving and streamlining processes.

You will become fully knowledgeable about the fulfillment center's key processes and activities.

You will actively participate in sharing and promoting best practices with your colleagues and across the network.

Basic Qualifications

Bachelor's degree

Experience managing teams

Experience communicating with a wide range of stakeholders, including colleagues and leadership

Experience using data and metrics to determine and drive improvements

Speak, write, and read fluently in Italian

Speak, write, and read fluently in English

Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Knowledge of Lean and Six Sigma methodologies

Preferred Qualifications

Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent

Experience in a logistics/operations environment

Experience with SQL and Access

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based o