Technical Customer Care

pFounded in 1979, ASEM has actively participated in the evolution of digital information technologies and today we operate in the markets of Industrial Automation, Test, Measurement with a complete range of industrial PCs and monitors and a complete range of HMI, control, remote assistance, and Industrial IoT gateways, characterized by our own hardware, firmware, software, mechanical and system design capability. /ppSince 2020 we have been part of the American multinational group Rockwell Automation, a leading player operating in the industrial automation sector with headquarters in Milwaukee, Wisconsin (USA). /ppWe are looking for a Technical Customer Care (Hardware) to provide high-level technical support for industrial hardware platforms based on PC x86/x64 and ARM architecture. The role is responsible for managing post-sales customer support activities, troubleshooting hardware issues, and effective resolution of customer requests while collaborating with cross-functional teams. /ppYou will report to the HW Customer Care Manager, and have a hybrid schedule working in Artegna, Italy. /ppYour

Responsibilities:
/pulliProvide technical support for hardware platforms based on PC x86/x64 and ARM architecture; /liliDeliver professional post-sales customer support, ensuring customer satisfaction and the timely resolution of technical issues; /liliAnalyze hardware-related problems, identify root causes, and determine appropriate solutions; /liliManage customer support tickets, ensuring accurate documentation, tracking and closure of support cases; /liliCoordinate with internal departments (Repairs, Engineering, Quality, Operations, Production, Sales, and Product Management) to ensure efficient handling of customer requests; /liliIdentify and recommend appropriate spare parts and replacement solutions. /li /ulpThe Essentials
- You Will Have: /pulliPrevious experience in the industrial automation sector; /liliAt least 3 years of experience in technical customer support, hardware troubleshooting, or after-sales service; /liliKnowledge of Microsoft Windows and Linux operating systems; /liliKnowledge of computer networks and industrial fieldbus technologies; /liliFamiliarity with CRM and ticketing systems; /liliKnowledge of SAP (preferred); /liliInterpret technical documentation, schematics, and product specifications; /liliCustomer-oriented mindset; /liliExperience documenting customer issues in detail, and reporting skills; /liliExperience handling support requests from a variety of different channels, identify critical issues; /liliTo problem solving and continuous improvement; /liliKnowledge of the English and Italian languages; /liliTeam player with collaboration skills. /li /ulpWhat

We Offer
/pulliVolunteer Paid Time off available after 6 months of employment for eligible employees /liliCompany volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. /liliOn-demand digital course library for professional development /liliComprehensive mindfulness programs with a premium membership to Calm /liliEmployee Assistance Program /liliPersonalized wellbeing programs through our OnTrack program /li /ulpThe salary range for this position is between 36.000,00 – 54.000,00 EUR annual, this includes all bonuses. /ppAt Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the

job description
, we encourage you to apply anyway. You may be just the right person for this or other roles. /p #J-18808-Ljbffr