Coach - Department Manager

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries, and push the edges of what can be. The company looks for people who can grow, think, dream, and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders, and visionaries. At NIKE, Inc., it's about each person bringing skills and passion to a challenging and constantly evolving game. To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style enthusiasts. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates, and retail partners in the industry. NIKE, Inc. doesn't just equip the world's greatest athletes; it explores potential, breaks down boundaries, and pushes the limits of what's possible. The company seeks people who can grow, think, dream, and create. Its culture thrives on embracing diversity and encouraging imagination. The brand needs talented people, leaders, and visionaries. At NIKE, Inc., everyone contributes their skills and passion to a constantly changing, challenging game. To work in stores is to be the face of NIKE, Inc. With a constant focus on product knowledge and customer service, NIKE's store teams deliver valuable customer experiences every day. From London to Istanbul, each store has a unique perspective and contains an exciting community of sports and style enthusiasts. A career in retail at NIKE requires creativity and ambition, while offering the opportunity to grow alongside the industry's best athletes and teammates. Do you know what we are missing to create the best retail team on the globe? Someone like YOU In our NIKE Retail Stores, we use special job titles for our positions: a Store Manager is called "Head Coach," an Assistant Store Manager is called "Assistant Head Coach," a department manager is called "Coach," a team leader is called "Lead," and a Sales Associate is called "Athlete." Join the NIKE, Inc. team As a Coach, you are: Using your expertise in exceptional consumer service to serve and deliver a premium brand experience to our consumers. Leading, coaching, and motivating the employees in your department and ensuring an excellent work atmosphere. Managing the daily business in your department to reach sales targets (including digital services, visual merchandising, sales floor). Identifying and improving areas based on feedback given by consumers. Being a brand ambassador for NIKE's initiatives, including training your team. Ensuring that the store complies with all NIKE standards and guidelines. Cooperating with your business partners across stores and HQ. Athlete Experience Coach: Ensuring the team is equipped to deliver the highest quality athlete experience; leading team engagement on NIKE Community Ambassador activities; partnering with senior store leadership to oversee hiring and onboarding; responsible for store scheduling; working collaboratively to maintain a positive NIKE culture. Consumer Experience Coach: Leading by example on the sales floor, delivering excellent service, ensuring the team is knowledgeable about all aspects of consumer service including digital services, completing training, and using data to improve store performance. What you get: An attractive salary that evolves with the market and experience. Opportunity to receive monthly bonus payments. Attractive online and in-store employee discounts. Exciting development and career opportunities. Regular training on leadership, sales, and products. A dynamic and motivating environment that values Diversity, Equity & Inclusion (DE&I). Staff dress to represent NIKE and foster team spirit. Access to sports activities. Opportunities to participate in unique NIKE moments. What you bring: A passion for NIKE and/or love of sport. Experience in retail and/or leadership positions. Very good command of English (written and spoken). Experience and competency in serving exceptional consumer service. Ability to coach and develop a strong team. Strong focus on communication. Flexibility to work in shifts and on weekends. NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, a casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location or role, every Nike employee shares one galvanizing mission: to bring inspiration and innovation to every athlete in the world. NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. J-18808-Ljbffr