Spare Parts Team Lead

Overview The Spare Parts Engineering Team Lead oversees a dedicated team responsible for the end-to-end management of Spare Parts throughout their lifecycle. Serving as the primary technical authority on Spare Parts matters, the Spare Parts Team Lead acts as a liaison among customers, after-sales service, R&D, engineering, production, and supply chain functions. You will be charged with driving operational excellence in areas such as Spare Parts coding, catalog management, lifecycle optimization, and stakeholder collaboration, while ensuring adherence to corporate standards for quality, compliance, and sustainability.
Oversee collection and validation of technical drawings, specifications and compliance requirements, in collaboration with R&D and sourcing teams
Direct the creation, maintenance, and approval of BOMs within PLM system
SAP configuration for production settings and procurement standards
Ensure data integrity (costs, weight, dimensions, physical attributes) across platforms
Establish change management procedures including code revisions and software updates
Manage the maintenance and accuracy of Spare Parts catalogs across multiple platforms including Excel tools, dashboards, SalesForce Service Cloud, and official ABB catalogs
Develop and maintain Spare Parts Selectors and specialized tools within SalesForce
Ensure consistency and accessibility of Spare Parts data for internal and external
Establish and maintain effective communication channels with cross-functional teams including R&D, Quality, Sourcing, Supply Chain, Customer Support, and IT
Coordinate feedback collection from Field Service, Quality, and Key Account Managers to trigger Spare Parts product improvements
Organize and lead quarterly review meetings with main internal customers to ensure understanding of part functions and compatibility and gather feedback
Spare Parts Lifecycle & Portfolio Optimization Leadandmaintainthe strategic categorization ofSparePartsto enable risk-based inventory management
Oversee end-of-life management, component obsolescence, supply chain shortages, and technical/commercial PCN coordination. Drive sustainability initiatives through obsolete stock recovery and repair strategies Technical Support, Quality Assurance & Traceability Oversee technical support activities on Service Cloud, including part identification, escalated cases resolution and support request analysis via email and Jira portals
Design, implement, and maintain KPIs for escalated cases and support metrics to monitor team performance and identify improvement opportunities
Collaborate with Quality team to define inspection protocols, testing procedures, and traceability requirements via batch or serial numbers
Manage recall communications and processes for rework activities to fix quality issues
Team Leadership, Strategic Direction & Continuous Improvement Lead, mentor, and develop the Spare Parts Engineering team, fostering a culture of technical excellence, collaboration, and continuous improvement
Drive strategic initiatives and digital transformation leveraging PLM, SAP, and other enterprise systems for spare parts lifecycle optimization
Your background Degree in Engineering (Electronichs, Electrical, Mechanical, Industrial) or equivalent
3 years of experience in spare parts or after-sales management roles, preferably in the E-Mobility sector or in a manufacturing context, high-tech products
Good understanding of Product Lifecycle Management (PLM) and supply chain processes
Advanced knowledge of Excel; familiarity with ERP systems and PLM is an advantage
Excellent knowledge of Italian and English (written and spoken)
You can also count on a competitive compensation package in line with your capabilities and experience. About ABB E-Mobility ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world's biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of E-Mobility, not just predicting it.
ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world's biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e-mobility, not just predicting it.
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