Credit Controller

At Florence, we're on a mission to revolutionise health and social care staffing with innovative technology Launched in 2017, we work with 90,000+ nurses, carers and support workers, 100,000 e-learners, and more than 2000 care providers across the UK. Nurses and carers have worked almost 1 million hours and earned more than £20 million by booking shifts through Florence. We are a growing team, founded and led by a former doctor-turned-entrepreneur. With offices in London, Glasgow, Birmingham, Paris and Toronto, this is a really exciting time to join Florence and be part of a health tech company with a purpose. Find out more about our mission to make care outstanding at We are looking for a skilled Credit Controller to become a valuable member of our dynamic finance team and contribute to our exciting growth. This position is perfect for a motivated, junior professional who is eager to advance in their career and join a forward-looking company that will support their professional development. RESPONSIBILITIES: Performing detailed bank and customer account reconciliations to ensure accurate and up-to-date financial records. Demonstrating exceptional problem-solving skills by promptly and effectively resolving customer queries and concerns, ensuring a high level of customer satisfaction. Actively managing various finance inboxes to efficiently handle incoming requests and inquiries, maintaining an organised and streamlined workflow. Providing accurate and timely statements to customers, ensuring transparency and clarity in financial transactions. Taking responsibility for maintaining and updating client records, ensuring that all relevant information is accurately recorded and readily accessible for future reference. Collaborating closely with Regional Account Managers, Account Directors and wider Operations team o ensure timely and successful debt collection, contributing to maintaining a healthy cash flow for the organisation. Preparing ad-hoc reports for customers when needed, catering to their specific requirements and providing valuable insights into their financial data. Executing daily downloads directly from the bank and allocating payments accurately, maintaining the integrity and completeness of financial transactions. Working diligently to achieve monthly cash collection targets, contributing to the financial stability and growth of the organisation. Experience in credit control role for 1-2 years Excellent attention to detail Strong communication skills Exceptionally organized with a track record of timely and high-quality completion Proficient in using MS Excel Must possess an entrepreneurial and determined mindset, motivated by the significant challenges ahead Ability to demonstrate continuous learning and personal growth Previous experience in recruitment or healthcare industry is desirable Knowledge of Xero and LOOKER is advantageous, but not mandatory Understanding of factoring/invoice discounting is advantageous, but not mandatory Competitive salary 25 days annual leave with option to purchase additional days Private healthcare insurance Enhanced maternity and paternity leave Cycle to Work Scheme Railcard scheme for under 30's Flexible personal benefits Wellness support Innovative, fun, friendly work environment EQUAL OPPORTUNITIES We promote an environment for our staff and app users that welcomes people from all backgrounds, ethnicities, races, religions, genders, sexual identities, abilities, and personal circumstances, in a spirit of inclusivity and belonging. We are proud to be an equal opportunities employer, and believe we find our strength in our diversity. If you require any accommodation to assist you in the interview process, please submit this with your enquiry. We offer a flexible, empathetic and highly collaborative working environment. If you are motivated by the prospect of a career with a forward-thinking tech company committed to inclusion, we’d love to hear from you. #J-18808-Ljbffr