Data Center Facility Operations Manager, Data Center Operations

Data Center Facility Operations Manager, Data Center Operations
Job ID: 3099674 | Amazon Data Services, Inc.
You would work with teams of front‑line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Facility Managers help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Oversee all aspects of the data centre’s critical physical infrastructure. Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.
Manage on‑site teams of 24x7 shift technicians, sub‑contractors and vendors ensuring that all work performed is in accordance with established practices, procedures and safety protocols.
Drive safety and security culture and compliance within the team.
Responsible for team’s career development and performance management.
Effectively and efficiently manage the operations budget and expenditures.
Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
Utilize root cause analysis and troubleshooting/problem solving skills.
Respond to out‑of‑hours emergency calls.
Role may support more than one location/site.
May assist in the build out of new facilities and assist in projects to increase current facility efficiency.
Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day‑to‑day tasks.
We are seeking an energetic Data Center Facility Manager to serve as a technical resource and leader within Amazon data centres. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data centre operations. The manager will oversee operations and management of technicians responsible for routine and emergency services on a variety of critical systems such as: switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. This equipment supports mission‑critical servers and must maintain better than 99.999% uptime.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Here at AWS, it’s in our nature to learn and be curious. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.
When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
2+ years of people management and team development experience.
~5+ years of engineering work managing large‑scale services experience.
~ Experience in people management and team development.
~ Experience in engineering work, managing large‑scale services.
~ 3+ years of work in a management position with 5 or more direct reports experience.
~5+ years of work in data centres with an emphasis on building and equipment operation experience.
~ Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
~ Knowledge of the electrical and mechanical systems involved in critical data centre operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units.
~ Experience in a management position with 5 or more direct reports.
~ Experience working in data centres with an emphasis on building and equipment operation.

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Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.
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