Head of Industrial Operations

At Fortidia we believe that talent, expertise, empathy and ambition drive our success.. If you have specific needs or require adjustments during the recruitment process, please let us know. For our Milan offices we are searching for a Carriers Operations Manager To strengthen our ability to provide the Fortidia Network with business growth and operational excellence, we are introducing a new role within the Fortidia Global team: the Carriers Operations Manager . This role is responsible for managing the operational aspects of relationships with global carriers, from the day-to-day oversight of existing services and processes to the introduction of new ones, with a strong focus on efficiency and network value. The Fortidia Carriers Operations Manager will serve as the primary operational liaison between Fortidia and Carriers. This is a highly collaborative role requiring coordination with internal stakeholders across countries and functions to ensure excellence in delivery shipping operations throughout the Fortidia Network. The Fortidia Carriers Operations Manager will report to the Data and Carriers Relationships Director . This role operates at the intersection of internal teams and external partners and is focused on operational excellence, innovation, and strategic relationship management: ~ Global Carriers Relationship Management: Act as the primary operational liaison for our global shipping partners for all the operations-related matters. Own the daily relationship management, troubleshooting, and new service and process launch coordination, ensuring that the network complies with carrier framework agreements, and follows required security and compliance procedures. ~ Innovation & Process Automation: Lead high-impact projects to improve operational processes leveraging technology, including AI automation and CarrierS API integration to enhance scalability and profitability across the network. ~ Partner closely with internal stakeholders - mainly Country Managers, Network Sales & Ops Managers and Technology colleagues - to align carrier operations stream with local business needs and global strategy, , ensuring smooth Network adoption. Coordinate carrier-related credit collection activities, ensuring effective mediation by country teams between the Network and the carriers. ~ Impact Measurement & Validation : Collaborate closely with the BI & Analysis Team to define, evaluate and validate impact of any new process , service, or operational change implemented within the Network. ~ Performance & Resolution: Ensure operational accuracy from the Global Carriers (including invoicing and service quality) and drive corrective action plans to resolve issues, leveraging the formal governance structure where necessary, also activating current escalation matrix where needed. Bachelor Degree in Business Administration, Supply Chain Management / Logistics, Industrial Engineering or Economics. ~ Deep Logistics Expertise: 10 year proven background in global shipping, logistics, and carrier sales and operations . Knowledge of international regulatory compliance (e.g. customs, trade). ~ Demonstrated success leading process improvement projects (e.g., implementing API integrations, AI-based new tools, Ops automation). ~ Project Leadership: Proven ability to successfully lead and manage complex, global projects from conception through to a successful, operational launch. ~ Excellent master of written and spoken English . ~ Extensive training and development opportunities within the group Fortidia is the brand identity of MBE Worldwide S.p.A. -Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing ecommerce, fulfillment, shipping, marketing and print solutions: outside the U.World Options, PostNet, PACK & SEND, AlphaGraphics, Kwik Kopy Australia, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2024, the combination of its physical platform - including 3,200+ Business Solutions Centers in 57 countries with over 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating €1.45 bln (US$1.65 bln) of System-wide Gross Revenue and €22 bln (US$23 bln) of Gross Merchandise Value.