Partner Support Team Leader
3 settimane fa
Partner Support Team Leader – Maternity Cover
Customer Care
Milan, Italy (Main Office)
Fixed Term
The Role
We’re looking for talented people to join our Partner Support Team (for a 12-month maternity cover) that help to keep our restaurant partners happy and satisfied.
The Partner Support Team is the restaurants’ primary point of contact for any questions they may have. We are in charge of providing 360-degree assistance to queries, and guarantee the best possible experience with Deliveroo.
Responsibilities
- Identifying trends in performance and conducting root cause analysis (e.g. agent productivity)
- Managing a team
- Helping plan, execute and oversee projects, coordinating resources, managing timelines, and ensuring successful outcomes while effectively communicating with stakeholders.
- Support the fulfillment of your team’s daily and weekly targets
Requirements
- Minimum of 3 years of experience in customer care, with at least 2 years in a leadership or supervisory role.
- A good level of IT competence in particular Windows Office (Word, Excel, PowerPoint)
- Ability to use Looker data platform is highly appreciated
- Proficiency in English
- Be proactive and eager to learn
Please click here to view our candidate privacy policy.
Compensation and Benefits
- A competitive and comprehensive compensation and benefits package
- Where needed, support with your visa and work permit process
- Paternity and maternity benefits
- Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
- Comprehensive medical insurance (for employees, one dependent spouse and two dependent children)
- Access to Headspace, a meditation and wellbeing app
- Access to our Employee Assistance Plan
- Life Insurance
- 25 days annual leave
- One day of paid leave per year to volunteer with a registered charity
- Flight ticket allowance for expatriate employees, to provide support towards a flight to your home country
- Free Deliveroo Plus: free delivery and access to special offers
- Breakfast, snacks and drinks available in our office
- Twice monthly lunch allowance
- Flexible working hours and location flexibility
- Competitive Parental Leave Policy
- Work-from-home kit
- Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more
-
Partner Support Team Leader
1 mese fa
Milano, Lombardia, Italia Deliveroo A tempo pienoThe Partner Support Team at Deliveroo is responsible for ensuring the best possible experience for our restaurant partners. We are seeking a talented individual to join our team as a Partner Support Team Leader.The successful candidate will be responsible for:Identifying trends in performance and conducting root cause analysisManaging a team of support...
-
Partner Support Team Leader
1 mese fa
Milano, Lombardia, Italia Deliveroo A tempo pienoThe RoleWe're seeking a skilled Partner Support Team Leader to join our team at Deliveroo.The Partner Support Team is the primary point of contact for our restaurant partners, providing 360-degree assistance and ensuring the best possible experience.ResponsibilitiesIdentify trends in performance and conduct root cause analysisManage a team and help plan,...
-
Maternity Cover Team Leader
1 mese fa
Milano, Lombardia, Italia Deliveroo A tempo pienoJob Title: Partner Support Team Leader - Maternity CoverDeliveroo is seeking a talented Partner Support Team Leader to join our team on a 12-month maternity cover. As a key member of our Partner Support Team, you will play a crucial role in ensuring our restaurant partners have a seamless experience with Deliveroo.Key Responsibilities:Identify trends in...
-
Milano, Italia Deliveroo A tempo pienoPartner Support Team Leader – Maternity CoverCustomer CareMilan, Italy (Main Office)Fixed TermThe RoleWe're looking for talented people to join our Partner Support Team (for a 12-month maternity cover) that help to keep our restaurant partners happy and satisfied.The Partner Support Team is the restaurants' primary point of contact for any questions they...
-
Milano, Italia Deliveroo A tempo pienoPartner Support Team Leader – Maternity CoverCustomer CareMilan, Italy (Main Office)Fixed TermThe RoleWe're looking for talented people to join our Partner Support Team (for a 12-month maternity cover) that help to keep our restaurant partners happy and satisfied.The Partner Support Team is the restaurants' primary point of contact for any questions they...
-
Partner Support Team Leader
2 settimane fa
Milano, Italia Deliveroo A tempo pienoPartner Support Team Leader – Maternity Cover Customer Care Milan, Italy (Main Office) Fixed Term The Role We're looking for talented people to join our Partner Support Team (for a 12-month maternity cover) that help to keep our restaurant partners happy and satisfied. The Partner Support Team is the restaurants' primary point of contact for any...
-
Partner Support Team Leader
1 mese fa
Milano, Italia Deliveroo A tempo pieno**The Role** We're looking for talented people to join our Partner Support Team (for a **12-month maternity cover) **that help to keep our restaurant partners happy and satisfied. The Partner Support Team is the restaurants' primary point of contact for any questions they may have. We are in charge of providing 360 degree assistance to queries, and...
-
Partner Support Team Leader
1 mese fa
Milano, Italia Deliveroo A tempo pienoThe Role We're looking for talented people to join our Partner Support Team (for a 12-month maternity cover) that help to keep our restaurant partners happy and satisfied.The Partner Support Team is the restaurants' primary point of contact for any questions they may have. We are in charge of providing 360 degree assistance to queries, and guarantee the best...
-
Partner Support Team Leader
1 mese fa
Milano, Italia Deliveroo A tempo pienoThe RoleWe're looking for talented people to join our Partner Support Team (for a12-month maternity cover)that help to keep our restaurant partners happy and satisfied.The Partner Support Team is the restaurants' primary point of contact for any questions they may have. We are in charge of providing 360 degree assistance to queries, and guarantee the best...
-
Milano, Lombardia, Italia Deliveroo A tempo pienoCustomer Experience Leader RoleThe RoleWe're seeking a talented Partner Support Team Leader to provide 360-degree assistance to our restaurant partners. You'll be the primary point of contact for any questions they may have and help ensure the best possible experience with Deliveroo.Key Responsibilities• Identify trends in performance and conduct root...
-
Team Leader
5 mesi fa
Milano, Italia Enjo Lombardia A tempo pienoEnjo, leader nella produzione di prodotti di pulizia ecologici e sostenibili, è alla ricerca di un Team Leader motivato e appassionato per guidare il nostro team di venditori. Se hai esperienza nella gestione di team di vendita diretta e una passione per l'ecologia, questa è l'opportunità che fa per te! **Responsabilità**: - Guidare e motivare il team...
-
Milano, Italia Deliveroo A tempo pienoPartner Support Team Leader – Maternity Cover – Categorie Protette (L. 68/99)Customer CareMilan, Italy (Main Office)Fixed TermThe RoleWe're looking for talented people to join our Partner Support Team (for a 12-month maternity cover) that help to keep our restaurant partners happy and satisfied.The Partner Support Team is the restaurants' primary point...
-
Milano, Italia Deliveroo A tempo pienoPartner Support Team Leader – Maternity Cover – Categorie Protette (L. 68/99)Customer CareMilan, Italy (Main Office)Fixed TermThe RoleWe're looking for talented people to join our Partner Support Team (for a 12-month maternity cover) that help to keep our restaurant partners happy and satisfied.The Partner Support Team is the restaurants' primary point...
-
Team Leader
5 mesi fa
Milano, Italia Aliante Consulting A tempo pienoAliante Srl seleziona per azienda cliente un/una Team Leader per gestire un gruppo di Sales che lavorano nei centri commerciali sulle province di Milano e Monza Quali attività? - gestione delle strategie commerciali del gruppo (obiettivi e bonus) - formazione e affiancamento - supporto nella risoluzione di problematiche - gestione della qualità delle...
-
Team Leader
6 mesi fa
Milano, Italia Aliante Consulting A tempo pienoInseriamo un/una Team Leader che opererà nella zona della Lombardia a supporto e coordinamento del nostro team di vendita. Le principali mansioni: 1- VENDITA di servizi di telefonia 2- gestione della FORMAZIONE e AFFIANCAMENTO degli addetti vendita 3- COORDINAMENTO e MOTIVAZIONE del team 4- DEFINIZIONE obiettivi e piano incentivazioni e CONTROLLO...
-
Team Leader Sales Support And Procurement
2 settimane fa
Milano, Italia Page Personnel A tempo pienoIl candidato gestirà un team di 20 persone con 3 riporti diretti nell'area sales support e procurement & logistic.Si occuperà di: formulare statistiche e report per la direzione su carichi di lavoro e performance, per esempio:volumi di acquisto, ordini gestiti, performance dei fornitori, categoria merceologica e brand.analisi e valutazione dei processi...
-
Team Leader Sales Support And Procurement
2 settimane fa
Milano, Italia Page Personnel A tempo pienoIl candidato gestirà un team di 20 persone con 3 riporti diretti nell'area sales support e procurement & logistic.Si occuperà di:formulare statistiche e report per la direzione su carichi di lavoro e performance, per esempio:volumi di acquisto, ordini gestiti, performance dei fornitori, categoria merceologica e brand.analisi e valutazione dei processi...
-
Team Leader Sales Support And Procurement
2 settimane fa
Milano, Italia Page Personnel A tempo pienoMultinazionale settore IT Team Leader Sales Support and Procurement Il nostro clienteMultinazionale specializzata nella realizzazione di soluzioni per la trasformazione digitale delle aziende.
-
Team Leader
3 mesi fa
Milano, Italia Manpower A tempo pienoManpower, per Azienda leader nella logistica globale, ricerca: Team Leader Obiettivo del ruolo: Supportare i processi collaborando all'evasione degli ordini dei clienti con un supporto diretto alle attività operative all'interno del reparto Supervisionare l'andamento dei turni di lavoro e supportare il Capo Turno della Logistica Contrattuale riportando...
-
Team Leader Very Mobile
3 mesi fa
Milano, Italia LUX COMMUNICATION A tempo pieno**LUX COMMUNICATION**, rinomata società operante nel marketing operativo, per il nostro storico partner VERY MOBILE uno dei principali operatori di telecomunicazioni in Italia, ricerca UN TEAM LEADER che si occupi anche di vendita di servizi per i nostri punti vendita in area Milano. **Offriamo**: - Formazione continua e supporto per lo sviluppo della...
