Customer Support Specialist

2 settimane fa

Varese VA, Provincia di Varese; Lombardia, Italia Boeing Tempo pieno

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Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services, Consumables & Expendables (C&E) Distribution Business is looking for a Customer Support Specialist for our office in Lonate Pozzolo (near Milano), Italy .

In this exciting role, you will coordinate customer inquiries and ensure timely delivery of spare parts and chemicals by working closely with suppliers, customers and a variety of internal departments. Your responsibilities include tracking orders, managing delivery requirements, and resolving any issues to support smooth and efficient service.

Position Responsibilities:

Duties will include (but are not limited to):

Internal customer support for the sale of consumables (i. e. small hardware, electronics, lighting and chemicals) for the aviation industry for both OEM and MRO usage
Looking after an international customer base from order receipt to payment and ensuring that the agreed services are fulfilled
The responsibility for order processing and administration, including regular deadline monitoring in daily coordination with materials management and shipping departments to ensure on-time deliveries
Regular communication with your customers about the status of their orders and coordinate any changes
Monitoring returns and processing complaints together with internal teams like Quality Assurance and Procurement
Being the first point of contact for any escalations or claims made by the customer, making sure to include the appropriate stakeholders and resolving any issue efficiently

Basic Qualifications (Required Skills and Experience):

2+ years of relevant professional experience in customer service in the aviation and/or wholesale sector
Prior experience within after sales or order resolution in a customer facing role
Fluent Italian to communicate effectively with external customers and internal teams
Intermediate English skills to navigate our systems more easily

Preferred Qualifications (Desired Skills/Experience):

Proficiency in working with common ERP and CRM tools. Particularly SAP and Salesforce
Proficiency with the MS Office package, especially Excel
Familiarity with working for an international customer base
Ability to work in a fast-paced environment across multiple time zones and manage competing priorities
Enjoyment of daily customer contact and working independently

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process

What we can offer:

Annual salary reviews
Participation in Boeing’s incentive programs
Lunch Vouchers for each day worked
Cross-functional and international collaboration around the globe
Tailored training opportunities for your area of work
This role is a CBA livello 3 contract

Please note that the information shown below is a general guideline only. Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: EUR 32.200 – EUR 46.000

Work Authorization:

This requisition is for a locally hired position in Italy. Candidates must have current legal authorization to work immediately in Italy.

Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.

Applications for this position will be accepted until Nov. 07, 2026

Export Control Requirements:

This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

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