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Client Advisor, Rome Boutique
1 ora fa
We are looking for our next Client Advisor in the Roma Boutique.
An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red soles. The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launched of Christian Louboutin Beaute with its first nail colour, Rouge Louboutin. The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutin now counts more than 150 boutiques globally.
Our people are at the heart of our brand.
Our colleagues have in common the passion and dedication to our Brand, and its continued success.
If the shoe fits, walk with us…
Your personal data is collected by Maison Christian Louboutin on the basis of its legitimate interest in order to manage applications and ensure the efficiency of the recruitment process. Attending and participating in all training events such as sales techniques, sales ceremony or product knowledge trainings.
Demonstrating and reflecting the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code and through the expected standards of behaviour.
Developing detailed and extensive knowledge of all products and our brand culture and DNA, in order to provide exceptional customer service and to build sales.
Be an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilised, and how to care for the product.
Relationship Building & Customer Relationship Management
Building and maintaining quality relationships with clients, resulting in strong sales performance.
Ensuring loyalty to the brand by development of these relationships through personal interaction and active clientelling.
Driving CRM in your location and maintenance of your client file/book.
Demonstrate an entrepreneurial approach to growing your client base and client spend including outreach to clients for events such as private sale, in store events or new product/collection launches.
Assisting the management team alongside fellow colleagues to support with the daily operations or back office activities of the location.
Colleagues must be comfortable with the physical element of the role, including but not limited to, manual handling, standing for long periods of time and use of ladders as required or any other Health and Safety requirement as covered within the training.
In our boutique located in Rome, under the leadership and guidance of Management, as a Client Advisor at Christian Louboutin, you have a fundamental role in translating our brand DNA and our Story to the client to maintain our fabulous brand image whilst transforming the client expectation and needs into sales success and loyalty.
You are the voice of Christian and a true ambassador for the Christian Louboutin brand, our products, values and our culture.
You will be dedicated to creating desire for the brand, delivering exceptional customer service, sharing your knowledge about the variety of our luxurious collections, whilst maintaining the store in the best conditions and ensuring ongoing loyalty from our clients.
